---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations matching rules

# Employee Relations matching rules {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Because ER cases do not use a subject person, matching rules try to find an agent with
the required skills and in the same country where the case was opened to determine case
assignment.  
Matching rules look for:

* Country the ER case was opened in.
* If no country is available, find any involved parties with a type of complainant and use their country.
* If there are no involved parties with type of complainant, look for involved parties with type of subject of allegation and use their country.
* If there are no involved parties with a country that can be used, then only skills are used.
{#hr-er-matching-rules__ul_rll_c2k_llb}  
Nota:  
For more information, see [Add or modify a matching rule](https://servicenow-prod.fluidtopics.net/GCM~nl77rny4dsVOi~PzPw "You can add or modify a matching rule to assign HR cases to specific users or groups.").
You can restrict an ER case to be assigned to only members of a specific group. See [Configure an employee relations case restriction](https://servicenow-prod.fluidtopics.net/2Lg72aNw2nYlTjMSupG_DA "Define what groups can view or access employee relations cases using Case Restriction Configuration.").