---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Service Level Agreement configuration for Universal Request

# Service Level Agreement configuration for Universal Request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View, modify, or create Service Level Agreement (SLA) definitions that is provided
for the Universal Request application to make sure that the requests are
closed within a defined time frame.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The SLA definitions created for the Universal Request are for the UR
and does not depend on the SLAs defined for the individual child tasks of the
specific departments.

## Procedimento

1. Navigate to AllService Level ManagementSLASLA definitions.  
   List of all the SLA definitions available is displayed.
2. Click New to create an SLA definition for your tasks.
3. On the form, fill the fields.  
   For field descriptions and detailed instructions, see [Create an SLA
   definition](https://www.servicenow.com/docs/access?context=t_CreateAnSLADefinition&version=australia&pubname=australia-it-service-management&ft:locale=en-US).

## Resultado

The SLA definition is created for the specified task table.