---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Knowledge Management

# HR Knowledge Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

HR knowledge management allows the enterprise HR department to provide employees with a
searchable knowledge base of HR policies, procedures, and other articles. By sharing information
with employees, HR can reduce the time spent answering routine questions and enable employees to
find answers that are relevant to them.

## HR knowledge bases {#hr-knowledge-management__section_cxj_gqf_wbb}

The Case and Knowledge Management application provides the following preconfigured HR
knowledge base: Human Resources General Knowledge.

A knowledge administrator can create additional HR knowledge bases. Each knowledge base can be
assigned to a knowledge owner and managers, as well as have unique workflows, user criteria, and
category structures. See
[Create a knowledge base](https://www.servicenow.com/docs/access?context=create-a-knowledgebase&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

for more information.

## HR knowledge articles {#hr-knowledge-management__section_x41_fbt_wbb}

Each knowledge base
contains knowledge articles, which are organized into categories and subcategories. For example,
knowledge articles in the Human Resources General Knowledge base are organized among six
categories.

Knowledge contributors can create HR knowledge articles in a knowledge base.

For
more information, see [Create an HR knowledge article](https://servicenow-prod.fluidtopics.net/~hmvbNdmt5UIGX1do3IWlQ "Create or modify a knowledge article within an HR knowledge base to share HR information across your organization.").

You can
also attach or link HR knowledge articles to an HR case or HR catalog item.

* [Attach knowledge articles to an HR case](https://servicenow-prod.fluidtopics.net/Bemo0l6iLMTh0jBN88ZI8w "Attach one or more knowledge articles to an HR case to help process that record. For example, you can attach an article about the company dress code policy when an HR case is submitted that asks about wearing shorts to work.")
* [Link knowledge articles or managed documents to an HR catalog item](https://servicenow-prod.fluidtopics.net/lkOGkST32xeoERvCqKsnPA "Link knowledge articles or managed documents to an HR catalog item so that employees can refer to the articles or documents when requesting the service through the HR service catalog.")
{#hr-knowledge-management__ul_utt_2rr_fdb}

## HR knowledge blocks {#hr-knowledge-management__section_qlw_yrj_h2b}

You can use knowledge blocks with HR knowledge management to simplify knowledge authoring for
writers and knowledge consumption for readers. Knowledge blocks are reusable pieces of content
secured by user criteria that you can add to knowledge articles in a knowledge base. The user
criteria controls which users can read or not read the block content in an article or search,
enabling users to more easily view content that is relevant to them.

For more information, see [Knowledge blocks for HR knowledge management](https://servicenow-prod.fluidtopics.net/RDRmwKZHhi1cY6BKPy05SQ "You can use knowledge blocks with HR Service Delivery to simplify knowledge authoring for writers and knowledge consumption for readers.").
* **[Create an HR knowledge article](https://servicenow-prod.fluidtopics.net/~hmvbNdmt5UIGX1do3IWlQ)**   
  Create or modify a knowledge article within an HR knowledge base to share HR information across your organization.
* **[Attach knowledge articles to an HR case](https://servicenow-prod.fluidtopics.net/Bemo0l6iLMTh0jBN88ZI8w)**   
  Attach one or more knowledge articles to an HR case to help process that record. For example, you can attach an article about the company dress code policy when an HR case is submitted that asks about wearing shorts to work.
* **[Knowledge blocks for HR knowledge management](https://servicenow-prod.fluidtopics.net/RDRmwKZHhi1cY6BKPy05SQ)**   
  You can use knowledge blocks with HR Service Delivery to simplify knowledge authoring for writers and knowledge consumption for readers.

**Tópicos relacionados**   

* [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)