---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Send a readiness survey and view responses

# Send a readiness survey and view responses {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

Use Emergency Outreach to send a workplace readiness survey if you
installed the Employee Readiness Surveys application. Review the survey
responses to assist with your plans to reopen your workplace.

## Antes de Iniciar

Employees must have the Now® Mobile app installed on their
phones to receive mobile push notifications. For more information, see [Now Mobile app](https://servicenow-prod.fluidtopics.net/ILvaSRoaHE6uv69zxr5QHg "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.").

Role required: sn_imt_checkin.checkin_admin or admin

## Procedimento

1. Navigate to AllEmergency OutreachSend Outreach.
2. Enter a name that describes the purpose of the survey.  
   For example, <kbd class="ph userinput">San Diego readiness survey</kbd> or <kbd class="ph userinput">Employee readiness Europe</kbd>.
3. Select the Content configuration section tab, and in the Response Mode field, select Survey.
4. On the Select targeted audience section tab, select the target audience for the notification, and click Save.  
   You can choose from user lists, groups, departments, locations, or other search filters such as building, cost center, or country code.
5. On the Content configuration tab, select the survey to use or keep the default Employee workplace readiness survey.
6. Review the content for the notification, and adjust the text if desired.  
   The notification includes the survey link that the employee can take in the instance or mobile app.
7. Choose how to send the notification and click Save.
   * To send the notification by email, select the Email notification check box.
   * To send a mobile push notification, select the Now Mobile Push notification check box.

     The check box is active if
     the ServiceNow NowMobile App Screens and Applet Launcher
     (com.glide.mobile-employee) plugin is activated. The push notification
     content appears when the check box is active, and you can modify
     it.
   * To use a custom notification channel, select the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. Click Save.

     If the
     Email notification and Now Mobile Push notification check boxes are selected, all three
     notifications are sent. To use only the custom notification channel,
     clear these two check boxes.

   {#send-readiness-survey-outreach__choices_wsg_mgv_1lb}  
   Push notifications use the ServiceNow Request Application notification device. When a user registers their mobile application to an instance, this notification device is automatically created in their notification preferences. Ensure that this device is active for the users that you want to receive the push notification.  
8. **Opcional:** To schedule the notification for another time, click Schedule, set the frequency and time to send the notification, and then click Submit.  

   If you schedule the notification, the Send Notification button disappears. Click
   Schedule to revise the schedule if needed.
9. To send the notification now, click Send Notification.  
   The notification and survey link are sent to the target audience. A survey instance is created for each recipient, with the status Ready to take.
10. To view survey instances, navigate to Emergency OutreachView Outreaches and open the survey notification to view.  
    As employees complete the survey, the status updates in their survey instance.

    If employees haven't responded yet, click Resend Notification. The notification is sent again only to
    employees who have not yet responded.  

    When an outreach is sent using a custom notification channel, a Delivery Logs
    related list appears in the outreach record. It lists successful and failed
    log records for the notification that you sent.

    Depending on how the notification channel was created, success messages can
    show the number of notifications that were successfully sent, and the total
    number of notifications that were requested. If the total count is higher
    than the sent count, the difference is the number of notifications that
    failed.

    Open the record and investigate the cause of the errors. Correct the cause of
    the failures, or use another notification method for the users whose
    notification was not sent.
11. To view the interactive scorecard showing all responses and the results, click the View Survey Scorecard related link.  

    Click any area of a chart to see the corresponding records.