---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Assign a legal request through Mobile Agent

# Assign a legal request through Mobile Agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As a legal group manager or a practice area lead, assign a legal request to a legal
department's member to work on.

## Antes de Iniciar

Role required: sn_lg_ops.legal_fulfiller

## Por Que e Quando Desempenhar Esta Tarefa

When an employee submits a legal request, it is automatically assigned to a group or
user in the legal department based on the [assignment rules](https://servicenow-prod.fluidtopics.net/GmEiLT_hSnsPSBeqiCjDMw "Create an assignment rule for an intake form to assign the associated legal request or matter to a user or group.") configured for the intake form of the associated
practice area. If the request is assigned to a legal group, any member from the
group can triage the request themselves or assign it to another member of the
group.

## Procedimento

1. In the Mobile Agent, navigate to the Practice Area Work list.
2. Tap Unassigned Requests to open the list of unassigned requests.
3. Tap a request item to assign it to a legal department's member.
4. In the Details tab, tap Assign.
5. In the Assigned to list, select the user to whom you want to assign the request.
6. Tap the submit icon (![Submit icon.]()).
{#assign-legal-request-mobile__steps_o1t_brf_rjb}

## Resultado

The legal request is assigned to the selected user. The state of the legal request changes to Assigned.