---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on an import task

# Work on an import task {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Select a source and resolve issues to complete the import task for a floor plan.

## Antes de Iniciar

Role required: sn_map_core.map_admin, sn_map_core.map_editor

## Por Que e Quando Desempenhar Esta Tarefa

Import tasks are automated processes, but sometimes require your inputs. If an import task can't proceed without your input, the State field is set to Waiting user input.

The required input is based on the Step field and more information is added to the work notes of the record.

* Source retrieval: This step is required to link the CAD file to its source in the Workplace Service Delivery application.
* Georeference: This step is required to position and scale your source floor plan on the map.
* Configuration: This step is required to select the layers and place types for the floor plan.
{#work-import-task__ul_cwp_q4n_xfc}

## Procedimento

1. Navigate to AllIndoor MappingBulk importsPending tasks.
2. From the Floor plan import tasks list, select the task that you want to work on.  
   You can also select an import task from the import group. For more information about import groups, see [Create an Import Group](https://servicenow-prod.fluidtopics.net/o_64WXSL9urZenZHIGso4A "Create an import group and use it to update floor plans in bulk.").
3. If the import task is at the Source retrieval step, select a source for the import task.  
   If the file name is the same as the source, the system automatically selects the source and moves to the next step. Otherwise, the Automate map updates agentic workflow is triggered to retrieve the source. The Map Admin Agent autonomously retrieves sources for the uploaded CAD file. If the correct source is found, the agent sets the source and resumes the task. If the source isn't found, the agent moves the task to the Waiting user input state.

   For more information about the Automate map updates AI agentic workflow, see [Automate map updates agentic workflow](https://servicenow-prod.fluidtopics.net/YIY7YetOc9n15izs4ogQZg "This AI agent helps map admins configure the map during bulk updates to Indoor Mapping.").  
   Nota:  
   If Supervised AI execution was selected while creating the import group, you must select Trigger AI Agent to trigger the Automate map updates agentic workflow.
   1. In the source field, select the source that is related to the attached source file.  
      For example, if the source file A-Floor3.dwg is for the third floor of Building A, select Building A- Floor 3 as the source.
   2. Select Continue.
   {#work-import-task__substeps_jsh_lj4_tfc}
4. If the import task is at the GeoReference step, configure the GeoReference of the floor plan.  
   If the GeoReference of the floor plan is already configured, the system automatically moves to the next step.
   1. Open the floor map by selecting Open in Map Studio.
   2. Set the GeoReference of the floor plan.  
      For more information about setting the GeoReference, see [Georeference your floor plan](https://servicenow-prod.fluidtopics.net/jtWerwhvflRVMlaGQQVdHw "Georeference and position your source floor plan on the map to scale it.").
   3. Select Continue.
   {#work-import-task__substeps_hbn_gm4_tfc}
5. If the import task is at the Configuration step, configure the layers and places on the floor plan.  
   If the layers and places are already configured, the system automatically moves to the next step.
   1. Open the floor map by selecting Open in Map Studio.
   2. Configure the layers and places on the floor plan.  
      For more information about configuring layers and places, see the following topics:
      * [Configure layers](https://servicenow-prod.fluidtopics.net/KatAfj0cHq1EP3st7yWpKw "Select a layer on the Map Configuration preview and edit it.")
      * [Configure places](https://servicenow-prod.fluidtopics.net/2xufqMUJl4cgmH10Ms3VKA "Configure Places using the Map Configuration preview layout. Retrieve place types from the CAD file.")
      {#work-import-task__ul_rqc_bqp_tfc}
   3. Select Continue.
   {#work-import-task__substeps_znf_ypp_tfc}
**Tópico anterior:** [Create an Import Group](https://servicenow-prod.fluidtopics.net/o_64WXSL9urZenZHIGso4A "Create an import group and use it to update floor plans in bulk.")  
**Próximo tópico:** [Compute CAD file properties to extract space or room surface area](https://servicenow-prod.fluidtopics.net/7b~Ww3MW8erzPIxpwhFLuw "Extract room and space dimensions from CAD files or Indoor Mapping Map Studio. Use the extracted properties in Workplace Service Delivery (WSD) space measurement table.")