---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# AI Search for HR Service Delivery

# AI Search for HR Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The ServiceNow® AI Search application provides a modern consumer-grade
search engine for the ServiceNow® Service Portal, Employee Center (EC), ServiceNow® Mobile, and ServiceNow® Virtual Agent.

New customers automatically have the ServiceNow® AI Search application
configured with their base system for the EC only.

If you are an existing customer, you can configure HR Service Delivery to use
the ServiceNow® AI Search application.

For more information, see [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Configuration
:   For detailed information on configuring the ServiceNow® AI Search
    application, see [Configuring AI Search](https://www.servicenow.com/docs/access?context=configuring-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
:   Use the Search Application Configuration form to associate the AI
    Search engine with an HR Service Delivery application.
:   Nota:  
    For more information, see [Create a search application
    configuration for AI Search](https://www.servicenow.com/docs/access?context=create-search-app-config-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
:   In the Search Application Configuration form, you must also
    choose a Search Profile. The search profile determines the search
    sources and conditions for people, articles, and services.
:   The base system provides the following that you can also modify:

    * Mobile: NowMobile Default Search Profile
    * EC: EC Portal Default Search Profile
    * Service Portal: Service Portal Default Search Profile
    * VA: Service Portal Default Search Profile

    {#mobile-employee-exp-hr-config__ul_d3t_v3g_14b}  
    Nota:  
    For mobile, people search is only available to customers that have the EC.
:   Under the search profile, there are a series of tabs that enhance AI search. The base
    system provides the following that you can also modify:

    * Search Sources
    * Synonyms
    * Stop Words
    * Typo Handling
    * Genius Results
    * Result Improvement Rules
    {#mobile-employee-exp-hr-config__ul_obr_hlg_14b}
:   Nota:  
    For more information, see [Defining search
    profiles](https://www.servicenow.com/docs/access?context=defining-search-profiles-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Integration
:   For detailed information on integrating AI Search with HR Service Delivery, see [Integrating AI Search into your
    application](https://www.servicenow.com/docs/access?context=integrate-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Administration
:   Learn how the AI Search features and behavior affect indexing and search. For more
    information, see [Administering AI Search](https://www.servicenow.com/docs/access?context=administer-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Using
:   See how AI Search displays results, how to use refinement filter options, and Genius
    Result answers. For more information, see [Using AI Search](https://www.servicenow.com/docs/access?context=use-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

ServiceNow® Mobile
:   Configure AI Search for the ServiceNow® Mobile. For more information,
    see [Advanced text search in
    mobile](https://servicenow-prod.fluidtopics.net/5m~WvUBPhJo8p0iJqsHxyA "The AI Search search engine in the Now Mobile platform enables users to find answers to issues and then proceed quickly with their tasks.").

Service Portal or Employee Center
:   Configure AI Search for the Service Portal or Employee Center (EC) so your
    users can take advantage of this powerful search tool. For more information, see [AI Search in Service
    Portal](https://www.servicenow.com/docs/access?context=ai-search&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Virtual Agent
:   Virtual Agent uses AI Search to return search results in bot conversations when there
    are no relevant topics to display. For more information, see [Virtual Agent integration with AI
    Search](https://www.servicenow.com/docs/access?context=va-ai-search&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).