---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Standard Ticket Page view for HR Service Delivery

# Standard Ticket Page view for HR Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure your HR services to use the Standard Ticket page to provide a consistent
user experience for your employees.

You can configure the appearance of your ticket page layout (such as header and tabs)
from Standard TicketStandard Ticket Configuration. For more information, see [Configure custom HR services](https://servicenow-prod.fluidtopics.net/fyNG42dZU~~sp~jTuOXu2g "Configure your custom HR services in the Standard Ticket page to provide consistent employee experience in the Portal.").

For new and restarted instances, the Standard Ticket page view is available by default.
For upgraded instances, you must configure the page route map. For more information, see
[Enable the page route map](https://servicenow-prod.fluidtopics.net/yS~QlHZpRMo~PP1NXEwWsA "If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.").  
After you have configured the HR services and have completed the page route mappings, your HR requests appear in the Standard Ticket page view in the following format:Figura 1. Standard Ticket page view

When you enable expected resolution time (ETTR), you can see the estimated time for your
request. For more information, see [Estimated time to resolve HR cases](https://servicenow-prod.fluidtopics.net/cQ~w4IgtzGczDSLcMBDQ2A "Determine the Estimated Time to Resolve a Case (ETTR) for a case by analyzing similar closed cases in the past for better visibility and transparency.").
* **[Configure custom HR services](https://servicenow-prod.fluidtopics.net/fyNG42dZU~~sp~jTuOXu2g)**   
  Configure your custom HR services in the Standard Ticket page to provide consistent employee experience in the Portal.
* **[Enable the page route map](https://servicenow-prod.fluidtopics.net/yS~QlHZpRMo~PP1NXEwWsA)**   
  If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.