---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure the mail and SMS send to self

# Configure the mail and SMS send to self {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Help employees access information easily by sending required information as an SMS or email.

## Antes de Iniciar

Ensure you set up the email and SMS notifications first.

* Configure email as explained in [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* Configure SMS notification with Twilio as explained in [Configure Notify with
  Twilio](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
  Importante:  
  Work with the notify_admin user for Twilio Account SID and Auth Token to set up Notify with Twilio. Follow the instructions from [Configure Notify with
  Twilio](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) and verify [Verified Caller IDs](https://www.twilio.com/console/phone-numbers/verified).

{#deskless-kiosk-sendtoself-sms-email__ul_zj4_dt2_ccc}

Role required: sn_hr_sp.esc_admin

## Por Que e Quando Desempenhar Esta Tarefa

You can send useful information such as Schedule or Article to self as an email or SMS.

## Procedimento

1. Navigate to AllEmployee CenterSend to self configuration.
2. Click New or open an existing record.
3. On the form, fill in the fields.  
   {#deskless-kiosk-sendtoself-sms-email__table_ipr_bbk_4fb__entry__2}

   | Field | Description |
   |-|-|
   | Send to self channels | Channel for sending the information. * Email * SMS * Email and SMS (Default) Nota: Ensure you specify the Email address and Home phone number on the sys_user table. {#deskless-kiosk-sendtoself-sms-email__ul_twr_41t_sbc} |
   | Active | Check the box to activate. Nota: You can have only one active configuration for each portal. |
   | Portal | Portal on which you want to display the Send to self option. Nota: By default, this option is available for Kiosk. However, you can configure for other portals too. |
   | Twilio number | Number to send SMS. This field is visible only when you select SMS or Email and SMS. |
   [Tabela 1. Send to self configuration form]

   {#deskless-kiosk-sendtoself-sms-email__table_ipr_bbk_4fb}  
   Nota:  
   When the email or phone number is not configured, an error message appears. For example,
   * When you enable the sn_hr_core plugin, you can raise a profile update request directly: Unable to send email as there is no email address available. To add an email address to your profile, submit a profile update request here: Request profile update.
   * When you don't enable the sn_hr_core plugin, you can request your manager for a profile update: Unable to send email as there is no email address available. To add an email address to your profile, contact your manager.
   {#deskless-kiosk-sendtoself-sms-email__ul_kcw_prc_5bc}
4. Click Save.
{#deskless-kiosk-sendtoself-sms-email__steps_afb_pvt_tqb}

## Resultado

On configuration, Employee Center Pro Kiosk portal displays the Send to self option.

## O que Fazer Depois

Employee can send the mail and SMS using the default Email and SMS template.

* User triggered notification template is available from AllSystem NotificationsEmailTemplates.
* User triggered employee notification layout is available from AllSystem PolicyEmailLayout.
{#deskless-kiosk-sendtoself-sms-email__ul_jph_yxq_wbc}
**Conceitos relacionados**   

* [Use Employee Center Pro Kiosk](https://servicenow-prod.fluidtopics.net/z6BK7_eMa3b0G6R8KikKVQ "Use the Kiosk experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​")  
**Tarefas relacionadas**   

* [Modify Send to self widget display](https://servicenow-prod.fluidtopics.net/W4HuxvcF_jp4IwLEo3JTgA "The Send to self widget displays the options for sending useful information as an email or an SMS for the Employee Center Pro Kiosk user. You can configure the instance options based on your display preferences.")
* [Modify email notification layout](https://servicenow-prod.fluidtopics.net/Y_n3QxAMUbjLcy8~kg~zWA "Modify the email notification layout and template that is shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin.")