---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working with Case management

# Working with Case management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.  
Importante:  
You need the case manager \[sn_wsd_case.manager\] role to access the Case management module.
* **[Manage workplace cases using Case management](https://servicenow-prod.fluidtopics.net/WiUbNCLitK3ZTaXDRgYdDQ)**   
  Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
* **[Work on a workplace case using Case management](https://servicenow-prod.fluidtopics.net/xR3Bjd5zgJ11icx25gT~dw)**   
  Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.
* **[Create a workplace service case](https://servicenow-prod.fluidtopics.net/72e~AoRxkYZbHUkJ3bCi5g)**   
  As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
* **[Create a child case and a child task](https://servicenow-prod.fluidtopics.net/pz7Apy1yLEwkpIFexWv~0w)**   
  As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.
* **[Print a workplace case](https://servicenow-prod.fluidtopics.net/Hw4XdNhX3jZWdfryYWfGww)**   
  As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.
* **[Managing print case](https://servicenow-prod.fluidtopics.net/jTE3SUhpnwwaKt67IbNtlA#manage-print-case)**   
  Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.
* **[Cancel or delete a case](https://servicenow-prod.fluidtopics.net/iE59Buznj6hNQpAVYZ55qg)**   
  As a case manager, cancel a workplace case at any time if it's no longer required. As an admin, delete a case record completely from the application if it's no longer required.

**Conceitos relacionados**   

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* [Working with Space Planning](https://servicenow-prod.fluidtopics.net/piprbVtd1hcQhwUnnoP5Hg "Manage core functions like space hierarchy, neighborhoods, and user assignments.")
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* [Working with Schedule Planning](https://servicenow-prod.fluidtopics.net/tJfxLvpGJ4oKAeM~UDywlA "Create and execute schedule plans to assign workspaces to your employees.")
* [Working with Workplace Analytics](https://servicenow-prod.fluidtopics.net/aD7Ui6yBzRQM6oMqBzMmUg "As a workplace manager or administrator, use the Workplace Analytics dashboard to access key metrics for space optimization, maintenance management, lease administration, and Occupancy Insights to help you make effective decisions.")
* [Working with Move management](https://servicenow-prod.fluidtopics.net/~fKyXaHoQywdTleiewTZpA "Create, monitor, and work on move projects created to schedule move requests. Work on the project using the move scheduling feature and monitor multiple move requests simultaneously.")
* [Working with Event planner](https://servicenow-prod.fluidtopics.net/_dpYtH6hlQ2YxcLxl8ZRTA "Monitor all the reservations created in your organization from a single workspace. Create a reservation, open a reservation, schedule a reservation to another time or move to another location. Open the Location directory portal from the Event planner home and the Scheduled view.")
* [Working with Kiosk Indoor Mapping](https://servicenow-prod.fluidtopics.net/Ad2yJv52_6xONtLYCMkESw "Create indoor maps and configure map elements for Workplace Services Kiosk.")