---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Restricted caller access privileges

# Add restricted caller access privileges for accessing the legal request table {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura

Create restricted caller access (RCA) privileges to ensure authorized access to the legal request table in the Now Assist for Legal Service Delivery (LSD) application.

## Antes de Iniciar

Set the application scope to Legal Request Management in the application picker. For more information, see [Application picker](https://www.servicenow.com/docs/access?context=c_ApplicationPicker&version=australia&pubname=australia-application-development&ft:locale=en-US).

Role required: admin

## Procedimento

1. Navigate to AllSystem ApplicationsApplication Restricted Caller Access.
2. Create an RCA for a script include.
   1. Select New.
   2. On the form, fill in the fields.  
      {#lsd-agentic-rca-config__table_j4f_qxm_y2c__entry__2}

      | Field | Description |
      |-|-|
      | Source Scope | Scope of the calling application. Select Now Assist AI Agents. |
      | Source Type | Type of record that is calling the application resource. Select Script Include. |
      | Source Table | Table that contains the Source record. Select Script Include \[sys_script_include\]. |
      | Source | Cross-scope record that is accessing a restricted application resource. * Select Lookup Documents by using the list icon (![Lookup Documents using list icon]()). * In the field document, search and set the value as Script Include: AiAgentRuntimeRequest. {#lsd-agentic-rca-config__ul_l4g_kx3_cfc} |
      | Status | Status of the access request. From the drop-down list, select Allowed. |
      | Application | Application of the target resource. The field is automatically set to Legal Request Management. |
      | Target Scope | Scope of the requested resource. Select Legal Request Management. |
      | Target Type | Type of the requested resource. Select Table: Legal Request. |
      | Operation | Operation that was performed on the target resource. Select Read. |
      [Tabela 1. Create RCA for script include form]

      {#lsd-agentic-rca-config__table_j4f_qxm_y2c}
   3. Select Submit.
   {#lsd-agentic-rca-config__substeps_qm4_3y3_cfc}
3. Create an RCA for a short description.
   1. Select New.
   2. On the form, fill in the fields.  
      {#lsd-agentic-rca-config__table_qt4_my3_cfc__entry__2}

      | Field | Description |
      |-|-|
      | Source Scope | Scope of the calling application. Select Global. |
      | Source Type | Type of record that is calling the application resource. Select GlideScopedEvaluator. |
      | Source Table | Table that contains the Source record. Select Value \[sys_variable_value\]. |
      | Source | Cross-scope record that is accessing a restricted application resource. * Select Lookup Documents by using the list icon (![Lookup Documents using list icon]()). * In the field document, search and set the value as 58d70eff2bb0ea50099bfd2cce91bf1d. {#lsd-agentic-rca-config__ul_rt4_my3_cfc} |
      | Status | Status of the access request. From the drop-down list, select Allowed. |
      | Application | Application of the target resource. The field is automatically set to Legal Request Management. |
      | Target Scope | Scope of the requested resource. Select Legal Request Management. |
      | Target Type | Type of the requested resource. Select Dictionary Entry: Short description. |
      | Operation | Operation that was performed on the target resource. Select Read. |
      [Tabela 2. Create RCA for short description form]

      {#lsd-agentic-rca-config__table_qt4_my3_cfc}
   3. Select Submit.
   {#lsd-agentic-rca-config__substeps_pt4_my3_cfc}
4. Create an RCA for the description.
   1. Select New.
   2. On the form, fill in the fields.  
      {#lsd-agentic-rca-config__table_kj4_2z3_cfc__entry__2}

      | Field | Description |
      |-|-|
      | Source Scope | Scope of the calling application. Select Global. |
      | Source Type | Type of record that is calling the application resource. Select GlideScopedEvaluator. |
      | Source Table | Table that contains the Source record. Select Value \[sys_variable_value\]. |
      | Source | Cross-scope record that is accessing a restricted application resource. * Select Lookup Documents by using the list icon (![Lookup Documents using list icon]()). * In the field document, search and set the value as 58d70eff2bb0ea50099bfd2cce91bf1d. {#lsd-agentic-rca-config__ul_jbb_l12_dfc} |
      | Status | Status of the access request. From the drop-down list, select Allowed. |
      | Application | Application of the target resource. The field is automatically set to Legal Request Management. |
      | Target Scope | Scope of the requested resource. Select Legal Request Management. |
      | Target Type | Type of the requested resource. Select Dictionary Entry: Description. |
      | Operation | Operation that was performed on the target resource. Select Read. |
      [Tabela 3. Create RCA for description form]

      {#lsd-agentic-rca-config__table_kj4_2z3_cfc}
   3. Select Submit.
   {#lsd-agentic-rca-config__substeps_jj4_2z3_cfc}
5. Create an RCA for a legal request.
   1. Select New.
   2. On the form, fill in the fields.  
      {#lsd-agentic-rca-config__table_gsp_2z3_cfc__entry__2}

      | Field | Description |
      |-|-|
      | Source Scope | Scope of the calling application. Select Global. |
      | Source Type | Type of record that is calling the application resource. Select GlideScopedEvaluator. |
      | Source Table | Table that contains the Source record. Select Value \[sys_variable_value\]. |
      | Source | Cross-scope record that is accessing a restricted application resource. * Select Lookup Documents by using the list icon (![Lookup Documents using list icon]()). * In the field document, search and set the value as 58d70eff2bb0ea50099bfd2cce91bf1d. {#lsd-agentic-rca-config__ul_bcl_l12_dfc} |
      | Status | Status of the access request. From the drop-down list, select Allowed. |
      | Application | Application of the target resource. The field is automatically set to Legal Request Management. |
      | Target Scope | Scope of the requested resource. Select Legal Request Management. |
      | Target Type | Type of the requested resource. Select Table: Legal Request |
      | Operation | Operation that was performed on the target resource. Select Read. |
      [Tabela 4. Create RCA for legal request form]

      {#lsd-agentic-rca-config__table_gsp_2z3_cfc}
   3. Select Submit.
   {#lsd-agentic-rca-config__substeps_fsp_2z3_cfc}
6. Create an RCA for a category.
   1. Select New.
   2. On the form, fill in the fields.  
      {#lsd-agentic-rca-config__table_pnf_5z3_cfc__entry__2}

      | Field | Description |
      |-|-|
      | Source Scope | Scope of the calling application. Select Global. |
      | Source Type | Type of record that is calling the application resource. Select GlideScopedEvaluator. |
      | Source Table | Table that contains the Source record. Select Value \[sys_variable_value\]. |
      | Source | Cross-scope record that is accessing a restricted application resource. * Select Lookup Documents by using the list icon (![Lookup Documents using list icon]()). * In the field document, search and set the value as 58d70eff2bb0ea50099bfd2cce91bf1d. {#lsd-agentic-rca-config__ul_u2v_l12_dfc} |
      | Status | Status of the access request. From the drop-down list, select Allowed. |
      | Application | Application of the target resource. The field is automatically set to Legal Request Management. |
      | Target Scope | Scope of the requested resource. Select Legal Request Management. |
      | Target Type | Type of the requested resource. Select Table: Category. |
      | Operation | Operation that was performed on the target resource. Select Read. |
      [Tabela 5. Create RCA for category form]

      {#lsd-agentic-rca-config__table_pnf_5z3_cfc}
   3. Select Submit.
   {#lsd-agentic-rca-config__substeps_onf_5z3_cfc}
{#lsd-agentic-rca-config__steps_uyb_ytj_crb}