---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure the HR case creation form for an HR service

# Configure the HR case creation form for an HR service {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Configure the fields that appear on the HR case creation form for an HR service.

## Antes de Iniciar

Role required: sn_hr_core.admin

## Por Que e Quando Desempenhar Esta Tarefa

This is the form that displays when an HR agent selects an HR service from the
Create New Case module. You can include additional fields
on the HR case creation form so that HR agents are able to collect relevant
information before beginning work on the case. The case creation configuration
records can be applied to one or more HR services.

## Procedimento

1. Navigate to AllHR AdministrationHR ServicesHR Service Configuration.
2. Open the HR service.
3. In the Case creation service config field, open the case creation configuration record.  
   Nota:  
   To create a new case creation configuration record for the HR service, click the Lookup icon, and then click New.
4. Fill in the fields on the form.  
   {#configure-case-creation-form-for-hr-service__table_j3f_1gj_lfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the case creation service configuration record. |
   | Task create table | Name of the HR case table that the record is associated with. |
   | Left task fields | Fields to add on the left side of the form. Nota: Only fields added to the Left task fields appear on the User segment groups form. Fields added to the Right task fields do not appear o the User segment groups form. For more information, see [Create a user segment group](https://servicenow-prod.fluidtopics.net/xDQkcmJYn~4MqrLjFZUXSw "User segment groups allow you to specify values for a group of users, or with multiple segments specify different values for different groups of users. Segments allows you to ensure that your bulk case creation is correct before executing."). |
   | Right task fields | Fields to add on the right side of the form. |
   | Bottom task fields | Fields to add on the bottom of the form. |
   [Tabela 1. Case Creation Service Configuration form]

   {#configure-case-creation-form-for-hr-service__table_j3f_1gj_lfb}  
   Nota:  
   When adding the Description(rich_description) field, the TinyMCE HTML editor does not appear until after the case is created and viewable. Any HTML formatted edits can be added after the case is created.
5. Click Submit or Update on the case creation service configuration record.
6. Click Update on the HR service form.

## Additional fields for tuition reimbursement HR case creation forms

You are part of an enterprise HR organization using the HR Service Delivery application. You have several HR services related to tuition reimbursement, and
you know this case type requires the HR agent to collect information such as the
school name, course title, and course justification before case work can begin. If
that information is collected prior to case creation, you can save your organization
time by avoiding the back-and-forth the HR agent and employee must engage in to
capture the relevant information.

To do this, you need to configure the HR case creation form for tuition reimbursement
HR services to include additional fields that ask for the school or program name,
course title, course justification, course start date, and course end date. So you
create a case creation service configuration record and associate it with the HR
Total Rewards Case \[sn_hr_core_case_total_rewards\] table. For the left, right, and
bottom task fields, you add the additional fields you want to appear on the
form.

Once the configuration is complete, HR agents that select the tuition reimbursement
request service from the Create New Case module will see the
additional fields that you added. This enables the HR agent to collect the relevant
information before beginning work on the case.