Configure a learning system

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure the learning system so that the schedule flow pulls learning content from the third-party system into a ServiceNow instance.

    Antes de Iniciar

    Role required: learning_admin

    Procedimento

    1. Navigate to Learning > Administration > Learning System Configuration.
    2. Select the required learning source and set the Active field to true.
      Tabela 1. Learning System Configuration
      Field Description
      Learning source Record of the learning management system in Enterprise Service Management Integrations Framework.
      Active Option to indicate that the source is available for use.
      Learning system External learning management system to which the record is associated.
      Reassign completed course Option to reassign the completed course.
      Support assign course Option to indicate whether a particular external system allows a course assignment API.
      Sync course activity days Option to specify the number of days that is considered for synchronizing course progress between the external learning management system and a ServiceNow application.
      Logo Option to include a logo of the source.
    3. Click Update.