---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Send notifications for an emergency

# Send notifications for an emergency {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use Emergency Outreach to notify employees to report their health
status. Use Emergency Outreach also to quickly notify employees of important
information if there is an emergency.

## Antes de Iniciar

Employees must have the Now® Mobile app installed on their
phones to receive mobile push notifications. For more information, see [Now Mobile app](https://servicenow-prod.fluidtopics.net/ILvaSRoaHE6uv69zxr5QHg "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.").

Role required: sn_imt_checkin.checkin_admin or admin

## Procedimento

1. Navigate to AllEmergency OutreachSend NotificationSend Outreach.
2. In the Response Mode field, keep the default value of Outreach Acknowledgements.
3. Enter a name that describes the purpose of the outreach notification.  
   For example, <kbd class="ph userinput">Global health status check-in</kbd> or <kbd class="ph userinput">London office health status check-in</kbd>.
4. On the Select targeted audience tab, select the target audience for the notification, and click Save.  
   You can choose from user lists, groups, departments, locations, or other search filters such as building, cost center, or country code.
5. On the Content Configuration tab, review and edit the introductory message.  
   The default message template asks employees to submit their health status regarding infectious diseases, such as COVID-19. The employee selects a response from a list of possible responses.

   You can modify or delete the base system
   response options, add custom responses, and reorder the list of response
   options. For more information, see [Configure Emergency Outreach notifications](https://servicenow-prod.fluidtopics.net/qypOsL7pfHmNjUsk45a3lg "A user with the admin role can add email notifications to use for any of the apps that communicate using Emergency Outreach. Each app provides a default email notification as an example to help with planning a new notification.").
6. Choose how to send the notification and click Save.
   * To send the notification by email, select the Email notification check box.
   * To send a mobile push notification, select the Now Mobile Push notification check box.

     The check box is active if
     the ServiceNow NowMobile App Screens and Applet Launcher
     \[com.glide.mobile-employee\] is activated. The push notification content
     appears when the check box is active, and you can modify
     it.
   * To use a custom notification channel, select the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. Click Save.

     If the Email notification and Now Mobile Push notification check boxes are selected, all three
     notifications are sent. To use only the custom notification channel,
     clear these two check boxes.

   {#send-notification-emergency-outreach__choices_wsg_mgv_1lb}  
   Push notifications use the ServiceNow Request Application notification device. When a user registers their mobile application to an instance, this notification device is automatically created in their notification preferences. Ensure that this device is active for the users that you want to receive the push notification.  
7. **Opcional:** To schedule the notification for another time, click Schedule, set the frequency and time to send the notification, and then click Submit.  

   If you schedule the notification, the Send Notification button disappears. Click
   Schedule to revise the schedule if needed.
8. To send the notification now, click Send Notification.  
   The notification is sent to the target audience.
**Tarefas relacionadas**   

* [Send an Outreach notification for the daily contact log](https://servicenow-prod.fluidtopics.net/Fji3g8l9CU9opc3NYBXsPg "Send an Emergency Outreach notification, on demand, to employees to ask them to submit a list of co-workers whom they have interacted with on a given day.")
* [Send a readiness survey and view responses](https://servicenow-prod.fluidtopics.net/0GigqMbBd55KERgCQF1org "Use Emergency Outreach to send a workplace readiness survey if you installed the Employee Readiness Surveys application. Review the survey responses to assist with your plans to reopen your workplace.")