---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add collaborative communication task from MIM workbench

# Add collaborative communication task from MIM workbench {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can create a communication plan or add a new communication task to an existing
communication plan from the workbench.

## Antes de Iniciar

Role required: major_incident_manager

## Procedimento

1. Navigate to AllIncidentMajor IncidentsOpen.
2. Open the relevant major incident.
3. Click View Workbench.
4. Click Collaborate tab.
5. Click Add that appears in Communication Tasks section.
6. On the form, fill the fields.  
   {#add-collab-comm-task-mim-workbench__table_tvv_vyl_ypb__entry__2}

   | Field | Description |
   |:-|:-|
   | Communication Plan | List to select a new communication plan or to select an existing plan and add communication tasks to the plan. |
   | Task Short description | Brief description of what the communication task is all about. |
   | Channels | Select Microsoft Teams group chat. |
   | Frequency | Frequency at which a specific task must be executed. A task can be executed only once or on specific durations. |
   | Due in (Minutes) | Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat. |
   [Tabela 1. Communication task form]

   {#add-collab-comm-task-mim-workbench__table_tvv_vyl_ypb}

7. Click Next.
8. In the Manage Recipients tab, add the users required to be involved in the major incident communication plan.
9. Click Add.  
   The task appears in the Collaborate tab.
* **[Initiate Microsoft Teams group chat from MIM workbench](https://servicenow-prod.fluidtopics.net/QbQmVD0DHnb4QSgLDEZS6Q)**   
  You can initiate a Microsoft Teams group chat from the MIM workbench to work towards the resolution of the task.