--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Emergency Outreach # Emergency Outreach {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 min. de leitura Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels. Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email or mobile push notification to request a user response. Configure other preferred communication channels as desired. Emergency Outreach was developed with other ServiceNow® Emergency Response Management apps to monitor and aid in stopping the community spread of infectious diseases, such as COVID-19 among users. With the release of additional ServiceNow® Safe Workplace suite Safe Workplace apps, companies are able to manage an emergency situation from the outbreak through the reopening of the workplace. Some of the Safe Workplace suite Safe Workplace apps leverage the Emergency Outreach notification feature to communicate with users. * [Employee Readiness Surveys](https://servicenow-prod.fluidtopics.net/ZiF~UcpwCIpJ3C8wdGEZ7g "The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.") provides an outreach notification with a link to a survey to assess user readiness to return to the workplace. Customize the notification and the survey to address your company's concerns. * [Employee Health Screening](https://servicenow-prod.fluidtopics.net/1tbXD1009AFH7Vo2cHkXDg "Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.") uses outreach notifications to request that users submit their health status verification each day before they can return to the workplace. * [Contact Tracing](https://servicenow-prod.fluidtopics.net/Sf181tSi20oX_3RTl7MPQQ "The ServiceNow Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, including badge activity for when and how many times a user has entered a building, such as badge scans, Wi-Fi access logs, and daily contact logs.") uses the following outreach notifications: * An outreach notification to request that users in the workplace provide a list of users that they were in contact with throughout the day. The daily log notification can be scheduled and sent at a certain time every workday or as needed. Keeping daily logs enables contact tracers to follow up with impacted users when a user is affected. * An outreach notification to request that users review the organization's privacy policy and provide their consent to use their data for contact tracing. * An outreach notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected user at the workplace. {#emergency-outreach__ul_psj_lgx_5mb} {#emergency-outreach__ul_yqd_f2n_dmb} Nota: Safe Workplace suite Safe Workplace apps require a subscription. Install Emergency Outreach first, then install the Safe Workplace suite Safe Workplace app. Use guided setup to implement Safe Workplace suite Safe Workplace apps : The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). ## Use with other Emergency Response Management applications {#emergency-outreach__section_pz3_mnv_1lb} Emergency Outreach was originally developed to monitor and aid in stopping the community spread of infectious diseases, such as COVID-19 among users. Emergency Outreach is part of a suite of Emergency Response Management applications built on the ServiceNow AI Platform® to assist companies in their emergency response efforts. With the [Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/e6IGAW2NRM0D5adKTsc4xw "The ServiceNow Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users.") application, you can identify users who might have been exposed to affected users. Through the [Emergency Self Report](https://servicenow-prod.fluidtopics.net/81H04bNYllnbl1mLbc0t2g "During a crisis, the ServiceNow Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.") application, users can self-report their health status. Managers can track the health status of their direct reports so that work can be reassigned and response teams can monitor the overall data and trends. Both applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). The Emergency Response Management applications, built on the ServiceNow AI Platform®, assist organizations in their emergency response efforts. With the [Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/e6IGAW2NRM0D5adKTsc4xw "The ServiceNow Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users.") application, you can identify users who might have been exposed to affected users. Through the [Emergency Self Report](https://servicenow-prod.fluidtopics.net/81H04bNYllnbl1mLbc0t2g "During a crisis, the ServiceNow Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.") application, users can self-report their health status. Managers can track the health status of their direct reports so that work can be reassigned and response teams can monitor the overall data and trends. Both applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). ## Emergency Response Management for federal customers {#emergency-outreach__section_uyl_hjj_blb} Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines. Nota: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications instead of Now Mobile push notifications and leverage web interfaces, instead of having the option to use either Now Mobile or web interfaces. {#emergency-outreach__table_kxr_yz3_blb__entry__2}{#emergency-outreach__p_lwb_nfg_h1c}{#emergency-outreach__p_nwb_nfg_h1c}{#emergency-outreach__p_qwb_nfg_h1c}{#emergency-outreach__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#emergency-outreach__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Tabela 1. Installation instructions for self-hosted and federal environments] {#emergency-outreach__table_kxr_yz3_blb} ## Notice regarding use by organizations {#emergency-outreach__section_wn1_zlv_1lb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#emergency-outreach__p_j3b_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#emergency-outreach__p_k3b_nfg_h1c} ## Notice regarding use by government agencies ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#emergency-outreach__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#emergency-outreach__p_m3b_nfg_h1c} * **[Install Emergency Outreach](https://servicenow-prod.fluidtopics.net/dzFiIQh30syNk6Dn4GJqxw#install-emergency-outreach)** You can install Emergency Outreach if you have the admin role. * **[Configure Emergency Outreach notifications](https://servicenow-prod.fluidtopics.net/qypOsL7pfHmNjUsk45a3lg)** A user with the admin role can add email notifications to use for any of the apps that communicate using Emergency Outreach. Each app provides a default email notification as an example to help with planning a new notification. * **[Modify or add Employee Readiness Surveys](https://servicenow-prod.fluidtopics.net/LOxL~93AtxgWJRtR02nMNA#modify-emp-readiness-survey)** Review the Employee workplace readiness survey that is installed with the Employee Readiness Surveys app. Modify the survey, or create one or more surveys to use based on the readiness concerns that you want to address and any legal obligations under applicable law, including data protection laws. * **[Send notifications for an emergency](https://servicenow-prod.fluidtopics.net/STZf9J8YXfiMXuqWbWSUQg)** Use Emergency Outreach to notify employees to report their health status. Use Emergency Outreach also to quickly notify employees of important information if there is an emergency. * **[Send notifications for an emergency](https://servicenow-prod.fluidtopics.net/DNYENgwNhM7Wal818WVhzA)** Use Emergency Outreach to notify users to report their health status. Use Emergency Outreach also to quickly notify users of important information if there is an emergency. * **[Review Emergency Outreach acknowledgements](https://servicenow-prod.fluidtopics.net/rwJZdvkqMy5XhHk4IO9Icg)** Review the list of acknowledgements from an outreach notification to see each employee's status. Resend the outreach notification to employees who did not respond. * **[Send notifications for daily health verification](https://servicenow-prod.fluidtopics.net/Xb0LS34Y0qqzvb6FsEaXiw)** Use Emergency Outreach to notify users to report their daily health status. * **[Review daily health verification acknowledgements](https://servicenow-prod.fluidtopics.net/PaCJNjASRtW3QbrQ9wRdmQ)** Review the list of acknowledgements from the daily health verification notification to see each user's status. Resend the outreach notification to users who did not respond. * **[Send a readiness survey and view responses](https://servicenow-prod.fluidtopics.net/0GigqMbBd55KERgCQF1org)** Use Emergency Outreach to send a workplace readiness survey if you installed the Employee Readiness Surveys application. Review the survey responses to assist with your plans to reopen your workplace. * **[Send a readiness survey and view responses](https://servicenow-prod.fluidtopics.net/BDWz8_jxzWrnomdCOpqjog)** Use Emergency Outreach to send a workplace readiness survey. Review the survey responses to assist with your plans to reopen your workplace. * **[Report your health status](https://servicenow-prod.fluidtopics.net/W7ws0EyOTrKJA570cF9xRg)** If you receive an email, mobile push notification, or SMS notification to report your health status, you can update your status from the message. If you receive an email or mobile push notification to report your health status, you can update your status from the message. * **[Response scripts](https://servicenow-prod.fluidtopics.net/jAbR~aG7WzhQAWBbNLG3OA#response-scripts)** Use response scripts to automatically take actions based on user responses to survey questions. Response scripts can be used to create or update records across any of the Emergency Response Management and Safe Workplace suite apps. * **[Domain separation for Emergency Outreach](https://servicenow-prod.fluidtopics.net/NNp0vV6utbOS~xGxS6DoJA)** This application fully supports domain separation service provider (SP) use cases. The following table lists the domain separation use cases for service providers (SPs) using this application.