---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Legal Service Delivery glossary

# Legal Service Delivery glossary {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Learn about the terms and concepts used in Legal Service Delivery.

Glossary terms are grouped alphabetically.
[A](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-a-lsd) \| [C](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-c-lsd) \| [D](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-d-lsd) \| [G](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-g-lsd) \| [I](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-i-lsd) \| [L](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-l-lsd) \| [N](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-n-lsd) \| [O](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-o-lsd) \| [R](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-r-lsd) \| [S](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-s-lsd) \| [V](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-v-lsd) \| [W](https://servicenow-prod.fluidtopics.net/gzmusp9aZtqOh3jn4oguyg#gloss-group-w-lsd)

## A {#ariaid-title2}

<br />

### automated workflows {#ariaid-title3}

Step-by-step digital processes that make legal work faster and reduce manual effort.

## C {#ariaid-title4}

<br />

### centralized database {#ariaid-title5}

A single repository where all potential conflict disclosures and legal records are stored for easy monitoring.

## D {#ariaid-title6}

<br />

### digital transformation {#ariaid-title7}

Replacing old, slow ways of working with digital tools to make legal work faster and easier.

### digital forensics {#ariaid-title8}

The process of collecting and analyzing electronic data for legal investigations, such as emails or files, to uncover important information.

## G {#ariaid-title9}

<br />

### generative AI {#ariaid-title10}

A technology that uses large language model (LLM) to generate text, summaries, and other content.

## I {#ariaid-title11}

<br />

### intellectual property {#ariaid-title12}

Ideas and creations like inventions, designs, or artworks that are legally protected from being copied or used without permission.

### Integration {#ariaid-title13}

A process by which the ServiceNow platform can be made to work with a third-party application or web service.

## L {#ariaid-title14}

<br />

### legal service delivery (LSD) {#ariaid-title15}

A system in ServiceNow that helps legal teams handle their work more efficiently by using digital tools instead of paperwork.

### legal request management {#ariaid-title16}

A feature that lets employees submit legal help requests online and ensures they reach the right team.

### legal matter management {#ariaid-title17}

A tool that helps legal teams keep track of important legal cases without using spreadsheets.

### legal counsel center {#ariaid-title18}

A special workspace where legal teams can track and manage requests from employees.

### legal practice apps {#ariaid-title19}

Pre-built tools in ServiceNow that help legal teams work faster and more efficiently.

### legal knowledge management {#ariaid-title20}

A system that organizes and stores legal information so teams can quickly find what they need.

### legal contracts {#ariaid-title21}

A tool that helps legal teams manage contracts quickly and safely.

### legal investigations {#ariaid-title22}

A system that allows employees to report ethical or legal concerns, even anonymously.

### legal operations {#ariaid-title23}

The everyday tasks and processes that help a legal team run efficiently.

### legal digital forensics {#ariaid-title24}

A tool that assists in managing requests for data discovery during investigations or legal proceedings.

### legal mobile {#ariaid-title25}

A mobile application that enables employees and legal professionals to submit, track, and manage legal requests on their mobile devices.

### legal requests {#ariaid-title26}

Inquiries or demands for legal assistance or information submitted by employees or departments within an organization.

### litigation {#ariaid-title27}

The process of taking legal action or resolving disputes through the court system.

### legal compliance {#ariaid-title28}

Ensuring that an organization's actions and policies follow all applicable laws and regulations.

## N {#ariaid-title29}

<br />

### now mobile {#ariaid-title30}

A mobile app that lets employees and legal teams handle legal tasks on their phones.

## O {#ariaid-title31}

<br />

### omnichannel experience {#ariaid-title32}

The ability to connect with legal teams through different methods like email, chat, or a website, all working smoothly together.

## R {#ariaid-title33}

<br />

### reporting and dashboards {#ariaid-title34}

A feature that shows reports and charts to help teams track their work.

## S {#ariaid-title35}

<br />

### self-service portal {#ariaid-title36}

An online platform where employees can independently access services and information, such as submitting legal requests.

### ServiceNow AI Platform\[var.now-plat\] {#ariaid-title37}

The main system that supports the tools that help businesses run smoothly.

## V {#ariaid-title38}

<br />

### virtual agent {#ariaid-title39}

A conversational bot platform that provides user assistance through conversations in a messaging interface.

## W {#ariaid-title40}

<br />

### workflow {#ariaid-title41}

Defined sequence of steps automating processes in Sales and Order Management.