---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Moveworks for Employee Center reference

# Moveworks for Employee Center reference {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The reference topics for the application provide additional information about the Moveworks for Employee Center settings, observations, and troubleshooting.

## Certificate validation fails {#mw-ec-integration-reference__section_cyd_4hy_yhc}

When certificate validation returns errors during the setup process, verify the following configuration:

* The correct key store password is entered (case-sensitive).
* JKS file isn't corrupted, if necessary, request a fresh file, see [Upload Java KeyStore certificate](https://servicenow-prod.fluidtopics.net/KudHM24rOSBp9DXsGVqLaA "Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email.").
* Password is entered in both certificate record and JWT provider settings.
* Contact support if issues persist after verification.
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## Moveworks chat isn't visible {#mw-ec-integration-reference__section_tpf_qtp_m2c}

When the Moveworks chat assistant isn't visible on Employee Center or appears non-functional, you can check the following.

* Confirm that the Moveworks plugin is installed and enabled from the ServiceNow Store.
* Navigate to System ApplicationsApplications and confirm the status column displays Active for the plugin.
* Verify that the JKS is valid and JWT keys are configured with the correct password.
* Check that the Moveworks website setup page is saved with a valid bot ID as explained in [Configure bot ID and AI assistant](https://servicenow-prod.fluidtopics.net/m1DLBO5fTPCPHBZ7xfZSZg "Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.").
* When all the settings look correct, validate their portal-side configuration and ingestion status.
{#mw-ec-integration-reference__ul_m1q_zfy_yhc}

## Enable or disable virtual agent on employee center {#mw-ec-integration-reference__section_eyd_hgy_yhc}

The Moveworks for Employee Center chat replaces the classic virtual agent. However, you can initiate and maintain an agent chat of your choice in the following way.

1. Navigate to AllService PortalAgent Chat
2. Update the ESC Chat value to True on the Service Portal Agent Chat Configurations `sp_agent_chat_config` table.
{#mw-ec-integration-reference__ol_emh_c3y_yhc}

## Chat responses aren't relevant {#mw-ec-integration-reference__section_wsx_vc2_zhc}

Verify the following configuration:

* Ensure content ingestion is complete in Moveworks platform.
* Verify knowledge articles are published.
* Verify knowledge articles aren't restricted by ACLs.
* Check that requested services are available in your service catalog.

{#mw-ec-integration-reference__ul_nrj_zc2_zhc}  
Nota:  
Moveworks for Employee Center is available on both Employee Center and Employee Center Pro.
**Conceitos relacionados**   

* [Getting started with Moveworks for Employee Center](https://servicenow-prod.fluidtopics.net/vrzoX5QgxaerqV4NtX2xNg "Moveworks integration adds an AI assistant to Employee Center replacing the standard Virtual Agent with Moveworks conversational AI.")
* [Use Moveworks on employee portal](https://servicenow-prod.fluidtopics.net/fX1yC15K6gJnpb6j6MIv4Q "Using the Moveworks AI assistant experience, your employees can access knowledge base, requests, and tasks leading to improved productivity and operational efficiencies.​")  
**Tarefas relacionadas**   

* [Install Moveworks for Employee Center app from store](https://servicenow-prod.fluidtopics.net/xkc8fDnsiMfKj0R9nzS2LQ "Install and activate the Moveworks for Employee Center plugin to enable AI-powered conversational experience in Employee Center and Employee Center Pro.")
* [Upload Java KeyStore certificate](https://servicenow-prod.fluidtopics.net/KudHM24rOSBp9DXsGVqLaA "Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email.")
* [Configure bot ID and AI assistant](https://servicenow-prod.fluidtopics.net/m1DLBO5fTPCPHBZ7xfZSZg "Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.")