---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add email notifications for use with Emergency Outreach

# Add email notifications for use with Emergency Outreach {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Add an email notification to customize the send conditions and notification for your
employees and use it in place of the default notification for an Emergency Outreach notification.

## Antes de Iniciar

Review the default email notification to familiarize yourself with the way that the notification is laid out and scripted. Use the default notification details to prepare the information to use for the notification that you're adding.{#configure-outreach-email-notif__table_hjq_v5n_dmb__entry__2}

| Application | Notification name |
|-|-|
| Emergency Outreach | Employee Check-ins |
| Employee Readiness Surveys | Outreach Surveys |
| Employee Health Screening | Daily Health Verification |
| Contact Tracing | * Employee Daily Log Alert * User Privacy Consent * Notify Exposed Contact {#configure-outreach-email-notif__ul_pws_wdj_gmb} |
[Tabela 1. Default email notifications by application]

{#configure-outreach-email-notif__table_hjq_v5n_dmb}

Role required: admin

## Procedimento

1. Navigate to AllSystem NotificationsEmailNotifications.
2. Click New.
3. On the form, fill in the fields.  
   {#configure-outreach-email-notif__table_xgf_n1f_5mb__entry__2}

   | Outreach notification | Required fields for configuring the email notification |
   |-|-|
   | Voluntary health check-in | Table field: Outreach Acknowledgements \[sn_imt_checkin_check_in_acknowledgement\] When to send tab: * Send when: Select Record inserted or update * Conditions: \[User.Active\]\[is\]\[true\] \[Notification count\]\[changes\] and \[Sys id\] \[starts with\] {#configure-outreach-email-notif__ul_mxl_xcm_5mb} |
   | Outreach Surveys | Table field: Assessment Instance \[asmt_assessment_instance\] When to send tab: * Send when field: Select Event is fired * Event name field: Select sn_imt_checkin.survey_instance_notify * Conditions: \[Assigned to.Active\]\[is\]\[true\] {#configure-outreach-email-notif__ul_bpq_zcm_5mb} |
   | Daily Contact Log | Table field: Daily Log Acknowledgements \[sn_imt_tracing_daily_log_acknowledgement\] When to send tab: * Send when: Select Record inserted or update * Conditions: \[User.Active\]\[is\]\[true\] and \[Acknowledgment Status\]\[is not\]\[Acknowledged\] {#configure-outreach-email-notif__ul_d2p_1dm_5mb} |
   | User Privacy Consent | Table field: User Privacy Notice and Consents \[sn_imt_tracing_user_privacy_consent\] When to send tab: * Send when: Select Record inserted or update * Conditions: \[Parent consent\]\[is empty\] and \[Consent status\]\[is\]\[Not Acknowledged\] and \[Notification count\]\[changes\] and \[Notification count\]\[greater than or is\]\[1\] and \[User.Active\]\[is\]\[true\] and \[Emergency Outreach.Email notification\]\[is\]\[true\] {#configure-outreach-email-notif__ul_uz1_cdm_5mb} |
   | Notify Exposed Contact | Table field: Exposure Notice \[sn_imt_tracing_exposure_notice\] When to send tab: * Send when: Select Record inserted or update * Conditions: \[User.Active\]\[is\]\[true\] and \[Notification count\]\[changes\] {#configure-outreach-email-notif__ul_cqr_cdm_5mb} |
   | Daily Health Verification Outreach | Table field: Health Verification Acknowledgements \[sn_imt_checkin_health_verification_acknowledgement\] When to send tab: * Send when: Select Record inserted or update * Conditions: \[User.Active\]\[is\]\[true\] and \[Acknowledgment Status\]\[is not\]\[Acknowledged\] {#configure-outreach-email-notif__ul_drh_ddm_5mb} |
   [Tabela 2. Notification form]

   {#configure-outreach-email-notif__table_xgf_n1f_5mb}
4. In the Advanced condition field, enter the code to associate the email notification with the corresponding outreach notification.  
   * For the Outreach Surveys notification:

         var checkInSysId = event.getValue('parm1');
         var checkInGr = new GlideRecord('sn_imt_checkin_employee_check_in');
         checkInGr.get(checkInSysId);
         var thisNotificationSysId = '<your-sys_id>';
         answer = checkInGr.getValue('notification') === thisNotificationSysId && checkInGr.email_notification;

   * For other outreach notifications:

         var thisNotificationSysId = '<your-sys_id>'
         answer = current.employee_check_in.notification = thisNotificationSysId;

   {#configure-outreach-email-notif__ul_syq_zdm_5mb}

   Replace the \<your-sys_id\> variable with the sys_id of the notification
   that you're adding. To do so, right-click in the header, select the
   Copy sys_id option, and paste the sys_id into the
   code line.
5. In the Who will receive tab, select the audience to whom the notification will be sent.  
   You can also select the target audience while configuring or sending the associated outreach notification. For more information, see [Send notifications for an emergency](https://servicenow-prod.fluidtopics.net/DNYENgwNhM7Wal818WVhzA "Use Emergency Outreach to notify users to report their health status. Use Emergency Outreach also to quickly notify users of important information if there is an emergency.").
6. In the What it will contain tab, enter the subject and text of the email message.  
   Clear the email template if it does not apply to your outreach notification or you have defined the email content in the corresponding outreach notification.
7. Click Submit.
8. In the Notifications list, open the notification that you added and click Preview Notification.
9. Review the notification and modify as necessary.
10. Click Update.
{#configure-outreach-email-notif__steps_hd1_rjh_nlb}