---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate plugin

# Activate Case and Knowledge Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can activate Human Resources Scoped App: Core \[com.sn_hr_core\] if you have the
admin role. This plugin includes demo data and activates related plugins if they are not
already active.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Human Resources Scoped App: Core allows you to standardize the documentation,
interaction, and fulfillment of employee inquiries and requests.  
It activates these related plugins if they are not already active.{#activate-case-and-knowledge-management-scoped__table_b1h_mld_dbb__entry__2}

| Plugin | Description |
|-|-|
| Human Resources Scoped App: Security \[com.snc.hr.scoped_security\] | Provides HR security. |
| Human Resources Scoped App: Integrations \[com.sn_hr_integrations\] | Provides HR Integrations. |
[Tabela 1. Plugins for Human Resources Scoped App: Core]

{#activate-case-and-knowledge-management-scoped__table_b1h_mld_dbb}

## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-case-and-knowledge-management-scoped__find-plugins-cmd}
{#activate-case-and-knowledge-management-scoped__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-case-and-knowledge-management-scoped__p_cb1_nfg_h1c}
   {#activate-case-and-knowledge-management-scoped__find-plugin-cmd}
{#activate-case-and-knowledge-management-scoped__find-plugin}
3. Select Install to start the installation process.  
   Nota:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/bundle/australia-platform-administration/page/administer/plugins/task/find-components.html). {#activate-case-and-knowledge-management-scoped__activate-plugin}
{#activate-case-and-knowledge-management-scoped__activate-plugin}{#activate-case-and-knowledge-management-scoped__steps_rfx_bf1_2t}
**Referência relacionada**   

* [Components installed with Case and Knowledge Management](https://servicenow-prod.fluidtopics.net/_~pK9x3ajyXxUYJ8uzducw "Several types of components install with the activation of the Case and Knowledge Management plugin, including tables, user roles, and scheduled jobs.")