---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure risk factors

# Configure risk factors {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Configure risk factors to define the criteria the risk assessment functionality evaluates a request. Each risk factor uses one of three evaluation types: Condition, Skill, or Subflow.

## Por Que e Quando Desempenhar Esta Tarefa

Risk factors define the criteria evaluated when scoring a request. Each factor is assigned a weight that reflects its impact on the overall risk score. The utility supports three evaluation types:

* Condition: Evaluates the disclosure against rule-based conditions defined in risk factor conditions. Each condition tests a specific field value and assigns a score when the condition is met. Use this type for deterministic, field-based evaluations.
* Skill: Uses an AI skill to evaluate the disclosure. Use this type when the evaluation requires natural language understanding or analysis that cannot be expressed as a simple field condition.  
  Nota:  
  * The skill is available in the base system to evaluate an COI request only when you have installed and configured Now Assist for Legal Service Delivery (LSD) that is a paid application.
  * You can access the skill by navigating to Now Assist Skill KitHomeCustom skills and selecting Legal Risk Evaluator Prompt.

  For more information, see [Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/sTnsQjxLt0vKxnXGazyrLw "Use the ServiceNow Now Assist for Legal Service Delivery (LSD) application to summarize a legal request or legal matter, generate actionable answers from Knowledge article search results. You can also a submit Conflict of Interest request using conversational intake from the .").
* Subflow: Executes a Flow Designer subflow to evaluate the disclosure. Use this type when the evaluation requires complex logic, external integrations, or multi-step processing.
{#lsd-coi-config-rsk-factors__ul_ok5_wk1_33c}

## Antes de Iniciar

Role required: sn_lco_cmn.config

## Procedimento

1. Add risk factor using any of the following methods.
   * Add risk factor from the risk assessment record
     * Navigate to AllLegal and Contracts Common UtilitiesRisk Assessment.
     * From the Risk factors related list, select New.
     {#lsd-coi-config-rsk-factors__ul_emc_tm1_33c}
   * Add a risk factor record directly
     * Navigate to AllLegal and Contracts Common UtilitiesRisk factor.
     * Select New.
     {#lsd-coi-config-rsk-factors__ul_sj2_z41_33c}
   {#lsd-coi-config-rsk-factors__choices_gk5_pm1_33c}
2. On the form, fill in the following fields.  
   {#lsd-coi-config-rsk-factors__table_szm_xjy_h3c__entry__2}

   | Field | Description |
   |-|-|
   | Name | A descriptive name for the risk factor. |
   | Risk assessment | The risk assessment where the risk factor will be evaluated. When you create a risk factor from the risk assessment record it will be populated with the risk assessment name. |
   | Active | Select the check box to include this factor in risk evaluations. |
   | Description | An explanation of what the condition evaluates and why it contributes to the risk score. |
   | Weight | The scoring weight assigned to this factor. Higher weights indicate greater impact on the overall risk score. |
   [Tabela 1. Risk factor fields]

   {#lsd-coi-config-rsk-factors__table_szm_xjy_h3c}
3. Configure evaluation type.

   | Evaluation type | Steps |
   | Subflow | A Subflow reference field appears. Select the Flow Designer subflow that executes custom evaluation logic and returns a risk score in the Subflow field. |
   | Condition | * Right-click on the form header and select Save. * In the Risk factor conditions related list, select New. * In the Name field, enter descriptive name. * In the Table field, select the table on which the condition is evaluated. * In the Risk factor field, select parent risk factor. It is auto-populated when creating from the related list. * Select the Active check box to activate the condition. * In the Order field, enter the evaluation order. * In the Score field, assign a score assigned when this condition is met. * In the Applies to filter, define filter conditions using the condition builder. Example: Is it a true governance board for an organization is Advisory Board. {#lsd-coi-config-rsk-factors__ul_ppx_pq1_33c} |
   | Skill | A Skill reference field appears. Select the AI skill that analyzes the disclosure content and returns a risk score. |
   |-|-|

   {#lsd-coi-config-rsk-factors__choicetable_xj5_tp1_33c}
4. Select Submit.

## Resultado

The risk factor is configured and active. When the risk assessment utility evaluates a request, it processes each active risk factor based on its evaluation type: The scores from all active risk factors are aggregated to
produce the overall risk score, which determines the risk level (Low, Medium, or High) and the corresponding approval routing.