---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Predictive Intelligence for Legal Service Delivery

# Use Predictive Intelligence for Legal Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.

## Antes de Iniciar

Role required: sn_lg_ops.legal_fulfiller

## Por Que e Quando Desempenhar Esta Tarefa

* Ensure you have installed and configured the Predictive Intelligence for Legal Service Delivery plugin (sn_lg_pi). For more information, see [Configure Predictive Intelligence for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/kRYF_wfUzYD7TyuEJ95zZA "Install and configure the Predictive Intelligence for Legal Service Delivery.")
* Ensure the solution definitions are trained on your ServiceNow instance.
* When a legal request is submitted, the Predictive Intelligence feature predicts values for the subcategory and assignment group based on solution definitions.
* Under the following conditions, the values are predicted again.
  * When the short description or description is modified, the subcategory is predicted again.
  * When short description, description or subcategory is modified, the assignment group is predicted again.

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  The conditions under which the values are predicted again are defined in the business rules. For more information, see [Solution definitions and business rules for Predictive Intelligence for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/VyZlN37CbKr~T~1VLK5Lug "Solution definitions and business rules are defined to train, test, and monitor the predictive intelligence solution.")
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## Procedimento

1. Navigate to AllLegal RequestLegal Counsel Center.
2. Click the list icon (![List icon]()).
3. In the Lists tab, open a General Legal Request or Ethics Complaints by selecting an option under Legal Requests.  
   * Predictions for Subcategory and Assignment group are available.
   * Fields with high confidence predictions are automatically updated with the predicted value.
   * Fields with medium and low confidence predictions are not automatically updated but the values are shown as suggestions.
   * The Activity stream is also updated with the predicted values. You can customize the activity stream to display additional fields. For more information, see [Configure fields to be displayed in Activity stream](https://servicenow-prod.fluidtopics.net/wFHDd3i88em6SUU16l2PLg "Configure fields to be displayed in the Activity stream.").
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