---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Managing portal performance

# Managing portal performance {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Discover ways to reduce portal loading time and enhance portal display.

## Review widget performance metrics {#improve-manage__section_nry_1nn_bdc}

The Performance details feature provides comprehensive tracking of each widget on a page, enabling better assessment of the user experience. You can view load times, customization status, and display visibility
for each widget. For guidance on accessing the widget performance metrics, see [View widget performance metrics](https://servicenow-prod.fluidtopics.net/~89aPgbekQxsIOlIsG8GhQ "View the metrics provided by the performance window to identify which widgets take the longest to load data.").

## Enable asynchronous loading for widgets {#improve-manage__section_pdp_cdf_bdc}

By default, widgets try to load and display data simultaneously. This can cause longer load times in content-heavy portals. To improve loading speed and reduce employee wait times, select the Asynchronous option
to enable widgets to display data as it becomes available, instead of waiting for all the data to load.  
The following widgets support asynchronous loading:

* Content experience
* Recommended for you
* Popular topics
* Quick Links
* My applications
* My active items

{#improve-manage__ul_z3b_c2f_bdc}  
Nota:  
Performance tracking is not supported for widgets with asynchronous data loading enabled.

For step-by-step instructions to enable asynchronous loading, see [Improve portal load time with asynchronous loading](https://servicenow-prod.fluidtopics.net/t5_yTK9o9aZGbyYHuGeD~Q "Reduce the time employees spend waiting for the portal to load by enabling widgets to load data asynchronously. This allows widgets to display information as it becomes available, improving overall portal performance.") and [Configure Mega menu async load system properties](https://servicenow-prod.fluidtopics.net/s2wIvCZN5OOfkuJ~fGKq7Q "The mega menu async improves the homepage interactivity by loading the Mega Menu in the background, enabling you to engage with visible content faster.").

## Optimize connected content {#improve-manage__section_zvk_ghf_bdc}

To improve page load times, limit the number of connected content items in topics. Connect only the required content to topics and remove any unnecessary content like outdated or unpublished versions.

For guidance on managing connected content, see [Create and associate topics](https://servicenow-prod.fluidtopics.net/6N6xeAHu2ivTfw3pT6xTbQ "Create topics that you want to associate with the new or cloned taxonomy.") and [Taxonomy and connected content](https://servicenow-prod.fluidtopics.net/KpO0fl_UlBUP5Kt28c3Phw "Using the taxonomy and content personas, you can keep track and manage the new content updates on the topic pages. Connect new content to the categories linked to the topics. Monitor the categories to track new content available as the associated connected content types.").
* **[Portal performance optimization](https://servicenow-prod.fluidtopics.net/wuOXJiSELubNnhBtO5ytIA)**   
  Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.
* **[Improve portal load time with asynchronous loading](https://servicenow-prod.fluidtopics.net/t5_yTK9o9aZGbyYHuGeD~Q)**   
  Reduce the time employees spend waiting for the portal to load by enabling widgets to load data asynchronously. This allows widgets to display information as it becomes available, improving overall portal performance.
* **[Improve the image load time on Employee Center](https://servicenow-prod.fluidtopics.net/qIMiZ6OOrDNaGeeEpApseg)**   
  Use CDN URLs to reduce the load time of the banner images, background images, and app icons on the Employee Center portal.
* **[View widget performance metrics](https://servicenow-prod.fluidtopics.net/~89aPgbekQxsIOlIsG8GhQ)**   
  View the metrics provided by the performance window to identify which widgets take the longest to load data.
* **[Add hotspots to track custom widget performance](https://servicenow-prod.fluidtopics.net/t5cwD3RIhbEajFgaEA3EIQ)**   
  Hotspots help capture and log widget load times, which enables better debugging of long portal load times.