---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Perform root cause analysis for a safety incident

# Perform root cause analysis for a safety incident {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Perform a root cause analysis (RCA) for a safety incident as you go through its
investigation.

## Antes de Iniciar

Role required: sn_ohs_im.manager, sn_ohs_im.agent, or sn_ohs_im.operations_manager

## Por Que e Quando Desempenhar Esta Tarefa

The application includes the Five whys technique of root cause analysis. You can add as many root cause analyses as you need to an incident.

## Procedimento

1. Navigate to AllHealth and SafetyHealth and Safety Workspace.
2. Open a safety incident assigned to you to add the root cause to.
3. Select the Report an incident tab.  
   The incident playbook opens.
4. In the Add root cause analysis activity, fill in the fields in the Add root cause analysis section.
5. In the Problem field, enter the problem statement.
6. To identify the precise one underlying reason, ask why to each of the subsequent responses and enter in Why? fields.
7. In the Root cause field, enter the answer to the last Why.
8. Select Save.
9. **Opcional:** If necessary, add more root cause analysis for this incident.
{#perform-hs-root-cause-analysis__steps_v42_yyk_2vb}

## Resultado

The root cause analysis is listed in the Root cause analysis section of the activity. The root cause card also appears in the Root cause analysis section in the Incident Overview
tab.

## O que Fazer Depois

Add a corrective or preventive action based on your root cause analysis.