---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Emergency Outreach notifications

# Configure Emergency Outreach notifications {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

A user with the admin role can add email notifications to use for any of the apps
that communicate using Emergency Outreach. Each app provides a default email
notification as an example to help with planning a new notification.

## Antes de Iniciar

Role required: admin and sn_imt_checkin.checkin_admin

## Por Que e Quando Desempenhar Esta Tarefa

The Emergency Outreach notification feature supports the following applications and base system outreach notifications.

* Emergency Outreach: Request employee response indicating health status.
* Employee Readiness Surveys: Send a survey link with questions to determine employee readiness to return to the workplace.
* Employee Health Screening: Request that employees acknowledge their health status verification each day before they can return to the workplace.
* Contact Tracing:
  * Schedule an email notification to request that employees in the workplace list other employees they were in contact with.
  * Schedule an email notification to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.
  * Send an email notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected employee at the workplace.
  {#configure-emergency-outreach__ul_r53_wbj_gmb}
{#configure-emergency-outreach__ul_rrq_wgn_dmb}

## Procedimento

1. [Add an email
   notification](https://servicenow-prod.fluidtopics.net/sdq~hYE1ZiUC9L5l0Ypahg "Add an email notification to customize the send conditions and notification for your employees and use it in place of the default notification for an Emergency Outreach notification.") to customize the send conditions and notification content for an outreach.
2. [Update the email
   notification](https://servicenow-prod.fluidtopics.net/9V8kL9~1Qk8Tsq33HN83Gw "The administrator can modify email notifications used with Emergency Outreach.") used in the outreach notification.
3. [Add a Safe Workplace audience](https://servicenow-prod.fluidtopics.net/BEwrULwPCYL7XKe39utJvQ "Add a collection of users for Emergency Outreach notifications. Target specific users based on criteria such as location, department, or group.") for the employees to whom you want to send the notification.
4. [Configure response
   options](https://servicenow-prod.fluidtopics.net/LdKSMQPYcGIpYrF7DgHkyA "Configure the response options that employees choose from to respond to an Emergency Outreach health status request. You can modify the base system responses, add new responses, and deactivate responses you no longer use.") if an outreach requires them.
5. **Opcional:** [Create additional
   notification channels](https://servicenow-prod.fluidtopics.net/4IxQpnAujZOgN5o6~Yqsig "Create a notification channel to send health status requests using your company's preferred communication method, such as the Slack or Microsoft Teams collaboration platforms. Create the notification channel using a script or a subflow."), such as Slack or Microsoft Teams through which you want to send notifications.
6. **Opcional:** Add a survey such as the Employee Readiness survey to be sent with the outreach notification.  
   For information about selecting the survey, see [Send a readiness survey and view responses](https://servicenow-prod.fluidtopics.net/0GigqMbBd55KERgCQF1org "Use Emergency Outreach to send a workplace readiness survey if you installed the Employee Readiness Surveys application. Review the survey responses to assist with your plans to reopen your workplace.").

   For information about creating a survey, see [Survey
   administration](https://www.servicenow.com/docs/access?context=r_SurveyAdminTasks&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) and [Survey
   designer](https://www.servicenow.com/docs/access?context=c_SurveyDesigner&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
7. Configure and send outreach email, mobile, and SMS notifications to your employees. Configure and send the outreach email and mobile notifications to your employees.  
   Nota:  
   SMS notifications are available only for outreach acknowledgments and daily health verifications.
{#configure-emergency-outreach__steps_u52_fhz_vmb}