---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Wi-Fi access logs from Mist Systems

# Use Wi-Fi access logs from Mist Systems {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Identify potentially exposed employees using Wi-Fi access logs from Mist
Systems.

## Antes de Iniciar

Role required: sn_imt_tracing.wifi_admin

## Por Que e Quando Desempenhar Esta Tarefa

ServiceNow
Contact Tracing integrates with an external application, Mist
Systems, to collect and process Wi-Fi access logs for organizations. To leverage
access logs from Mist Systems, you must have Mist access points installed at your
workplace.

## Procedimento

1. Set up the Contact Tracing Wi-Fi properties.  
   * By default, the asset data is available in the Computer table \[cmdb_ci_computer\]. If you are using a different table, specify it using the sn_imt_tracing.wifi_client_table property.
   * Ensure that the MAC address is populated in the mac_address field in the table that has the asset data.

   {#identify-exposed-employees-wifi-logs__ul_syc_ylq_kmb}For more information, see [System properties for tracing systems in Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/qGoVjfTLXZ8C0S_4xzIOEg "System properties associated with tracing systems that are available in the Emergency Exposure Management application.").
2. Set up the Contact Tracing BLE properties.  
   * By default, the asset data is available in the Wearable Technology \[cmdb_ci_wearable\] table. If you are using a different table, specify it using the sn_imt_tracing.wifi_ble_client_table property.
   * Ensure that the MAC address is populated in the mac_address field in the table that has the asset data.

   {#identify-exposed-employees-wifi-logs__ul_jzj_dbn_mmb}  
   Nota:  
   The Wearable Technology \[cmdb_ci_wearable\] table is installed with the CMDB CI Class Models application available on ServiceNow Store. For more information, see [CMDB CI Class
   Models](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-iot&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

   For more information on adding
   BLE-enabled devices or other wearable devices, see [Add wearable devices assigned to employees](https://servicenow-prod.fluidtopics.net/OkARieknMV15SnNT2k1n0A "Add wearable devices such as Bluetooth LE-enabled devices that are assigned to employees to enable them to connect to the Wi-Fi network in your workplaces.").
3. Set up an organization and load sites.  
   For more information, see [Set up an organization
   and load sites](https://servicenow-prod.fluidtopics.net/MZcDdBJSRa700wn6fUTz4Q "Create an organization for which you are collecting the Wi-Fi access logs using Mist Systems. After you have created an organization, load sites using a scheduled job.").
4. Indicate that the diagnostic data should be accessed from Mist Systems.
   1. Navigate to Contact TracingWi-Fi Access ManagementWi-Fi Diagnostic Preferences.
   2. Click Generate Location Preferences.
   3. In the Generate Location Preferences window, select Use Mist Integration from the list.
   4. Click OK.

   {#identify-exposed-employees-wifi-logs__substeps_qd2_d1m_kmb}  
   The access log data for all locations will be taken from Mist Systems access log files.
5. If you want to use manually loaded access logs rather than Mist Systems logs for a specific location, create a separate location assignment.
   1. Click New.
   2. Specify the location for which you want to set the diagnostic preference.
   3. Set the Preference value to Use Manual Load.
   4. Click Submit.
   {#identify-exposed-employees-wifi-logs__substeps_ujn_kbm_kmb}
6. Run the diagnostic request.
   1. Select the Use Wi-Fi access log check box.
   2. Specify the start date and end date.
   3. Click Run Diagnostics.

   {#identify-exposed-employees-wifi-logs__substeps_ihw_d1l_kmb}  
   For more information about how to run a diagnostic request, see [Run a
   diagnostic request](https://servicenow-prod.fluidtopics.net/IFLAFakeLfcQOXMDyyE1Gw "When a user has indicated a health condition on a self-report, use Emergency Exposure Management to identify other users who might have come in contact with the affected user. You can analyze multiple data sources, such as location, meetings, workspace reservations, badge scans, and Wi-Fi access data of the affected user to identify potentially exposed users.").

## Resultado

Mist Systems identifies the MAC addresses of the affected user for the specified start date and end date. The MAC addresses identify the zones visited by the affected employee. Potentially exposed employees who visited those zones are identified and displayed in the related list of the diagnostic request.