---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace maintenance cases

# Workplace maintenance cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The schedule job creates maintenance cases for plan records.

## Antes de Iniciar

The scheduled job Workplace Planned Maintenance Nightly runs every 48 hours (end of day tomorrow) and creates duration-based and meter-based cases.

Role required: admin

## Procedimento

1. Select a published plan record.
2. On the calendar view, select the Maintenance case tab to view cases created by the scheduled job.  
   The Workplace Maintenance Nightly run scheduled job generates maintenance cases for maintenance plan records.

3. Select a maintenance case to view the Workplace Service associated with a maintenance case and the scheduled job value for a case.  
   For more information, see [Create plan service configuration](https://servicenow-prod.fluidtopics.net/tw8G4UzzrXnsxjrZ_EPFyQ "Configure a plan service to associate workplace services and set scheduling conditions for a plan record.").

4. **Opcional:** Select a maintenance case to open the Case details panel and perform the following to update the record:
   1. State: Update the maintenance case details by changing the maintenance plan state (Draft, Work in progress, Complete, and so on).
   2. Assigned to: Select a user to assign this case.
   3. Assigned to group: Select a user group to assign this case.
   4. Select Update.
   {#create-maint-cases__substeps_xyr_s5k_2zb}
5. **Opcional:** Navigate to AllSystem DefinitionsScheduled jobs.
   1. Search for Workplace Maintenance Management in the Application Column.
   2. Workplace Maintenance Nightly run: This scheduled job runs every 48 hours (end of day tomorrow) and generates maintenance cases for maintenance plan records.
   3. To execute the schedule job before the scheduled time, select Execute Now.  
      The scheduled job checks for active plan records with a Next Run time (duration-based schedule) or Next run value (meter-based schedule) and checks for a schedule template in a plan record. When it finds a schedule template, it creates maintenance cases.  
      For more information about how to create a scheduled job and how the scheduled job picks up plan records based on conditions and workplace services, see [Create or copy a maintenance schedule](https://servicenow-prod.fluidtopics.net/aLEMjzKIVq82sxADaQV4ug "After creating a maintenance plan, define a maintenance schedule for a maintenance plan. Define duration or meter-based schedules for your assets or locations on a daily, weekly, monthly, or yearly basis.") and [Workplace planned maintenance scheduled job](https://servicenow-prod.fluidtopics.net/Nyxd~4G8F_hIwSUNQtBUbA "The scheduled Job Workplace Planned Maintenance Nightly Run runs at the configured time and creates maintenance cases. It also pre-creates maintenance cases when the scheduled duration is less than a day.").
   {#create-maint-cases__substeps_c5g_r32_gzb}
**Tópico anterior:** [Create plan service configuration](https://servicenow-prod.fluidtopics.net/tw8G4UzzrXnsxjrZ_EPFyQ "Configure a plan service to associate workplace services and set scheduling conditions for a plan record.")  
**Próximo tópico:** [Workplace Maintenance Management dashboard and analytics](https://servicenow-prod.fluidtopics.net/7TQafjOfA55FSAwCv8BYAA "The Workplace Maintenance Management dashboard and reporting module provide high-level reporting on maintenance plans, plan records, and cases. Preventive maintenance dashboard provides insights for workplace managers and administrators on all plans, live active plans, plans in draft state, and maintenance cases.")