---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a Workplace case template

# Create a Workplace case template {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a Workplace case template for use when creating workplace services.

## Antes de Iniciar

Role required: sn_wsd_case.admin or sn_wsd_case.manager

## Por Que e Quando Desempenhar Esta Tarefa

A Case template simplifies the process of creating cases in Workplace Case Management
by populating fields automatically.

## Procedimento

1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupCase templates.
2. Create a template or modify an existing template.
   * To create a template, select New.
   * To modify an existing template, select the template from the list.

   {#wsd-case-template__choices_zjp_sdr_rlb}  
   For information about the template form fields, see [Create a
   template](https://www.servicenow.com/docs/access?context=t_CreateATemplateUsingTheTmplForm&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
3. In the Table field, select the Workplace case \[sn_wsd_case_workplace_case\] table.
4. Select Submit.
{#wsd-case-template__steps_qwn_lmb_tmb}

## Resultado

The case template is created. You can use the template for workplace services.

## O que Fazer Depois

Create a case template with user acceptance, for more information, see [Create a User acceptance Workplace case template](https://servicenow-prod.fluidtopics.net/~T9GizvLTY8D25w8tcHddw "Create a Workplace case template with user acceptance.").