---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM

# Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Complete the configuration steps to enable your employees place requests to the Oracle system using the Now Assist for HRSD
Virtual Agent topics in Employee Center.

## Antes de Iniciar

Role required: flow_designer, decision_table_admin, sn_hr_integr_fw.admin, and sn_hr_core.admin

## Procedimento

1. Install the HR Service Delivery Advanced Integration with Oracle HCM, Now Assist for HRSD, and Enterprise Service Management Integrations Framework (v3.6) applications from ServiceNow Store.
2. Configure the [Oracle HCM Cloud Spoke](https://www.servicenow.com/docs/access?context=oracle-hcm&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) to pull data from Oracle system.
3. Create subflows aligning with Template Integration Gateway.  
   See [Create a subflow using Template Integration Gateway](https://servicenow-prod.fluidtopics.net/IW0Gh1iDDTdTGw3jlCe62w "Use the Template Integration Gateway as a reference to create the supported subflows for Integration Gateway.").  
   Nota:  
   You can use the default subflows that have been created for Oracle.
4. [Configure Integration Provider Mapping (Decision table)](https://servicenow-prod.fluidtopics.net/pIe4FMxEIVbWdNBss~hvcQ "Add input choices and define conditions and results in a decision table for the Integration Gateway subflow to review and generate output results.") by adding input choices and configuring conditions on input choices and results.
5. Create a Virtual Agent topic block:  
   Nota:  
   The Virtual Agent topics are available by default with the Now Assist for HRSD scope.
   1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
   2. From the LLM Assistant list, select Now Assist in Virtual Agent.
   3. Select a Virtual Agent topic.
      1. Edit topic properties, make the necessary edits in the topic, such as update the node name, and response message.
      2. In Integration Gateway, specify the appropriate feature, service name, user, and make the necessary edits.
      {#config-oracle-va__ol_dgn_2ll_2bc}
   {#config-oracle-va__ol_f3d_yx2_2bc}
{#config-oracle-va__steps_o4n_vgh_dcc}