Universal Request in Agent Workspaces

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use Universal Request in Agent Workspaces to create, view, and work on the universal request.

    Using Universal Request in the Agent Workspaces allows agents to:
    • Create universal request
    • Manage and triage universal request
    • Assign and route the universal requests to the appropriate department

    Agents can view all universal requests in a list view based on the states, such as new, in progress, or closed along with the primary task association.

    View all Universal Request in UR Agent Workspace

    For information on additional actions that agents can perform in Agent Workspace, see the following

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