Customize topic pages with various templates

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

2 min. de leitura

Design topic pages with various custom-made templates to suit the tone of the topic for an enhanced user experience.

Antes de Iniciar

Role required: taxonomy_admin

Customize topic templates to improve your user experience. Each topic requires a different way of presentation for optimal customer engagement.

Decide whether to change the appearance of the parent topic or the entire sub-tree.
Make different topic sub-trees look different if the topic requires it.
Easily switch to the default template for the parent topic, the sub-tree topics, or all topics.
Preview the appearance before you publish.

Nota:

Ensure that you have San Diego installed along with Employee Center app version 24.0.5 to use the feature.

Navigate to All > Content Taxonomy > Taxonomies.
You can choose any taxonomy and the topics within the taxonomy to assign a custom template.
Select your preferred template from the list of templates to customize the chosen topic page.
Opcional: Click Preview template to view the topic page in the new template before applying.
Opcional: Click Apply template to child topics to apply the template for all child topics.
Nota:
- All scheduled content, such as a campaign or content targeted for the respective topic must be rescheduled after a new template is applied to a topic page.
- When you clone, move, or create a topic, the default template is automatically used. You must assign the desired custom template to the topic.
Opcional: Click Reset to default templates to remove the customization and reset to the default template.
Click Save to publish.

Customization of topic pages enables users to have better representation and autonomy in presenting different content.

Design topic pages with different templates using simplified cascading rules that provide a better designing experience for curators.

A few modifications have been made to the topic page cascading rules to streamline the process of customizing topic pages.

When a parent topic cascades its template to its child topics by selecting Apply template to child topics, it overrides any changes made to a child topic, on the topic level, and it adapts to the cascaded rules from the parent.
If you move a child topic from one parent topic to another, the child topic reflects the template cascaded by the new parent topic.
Nota:
If you try to move a child topic from one sub-tree to another, you receive a warning stating that you will lose the current changes present in the topic page.
The feature upgrade clones the applied template when you clone a topic.

Create customized topic page templates to present different types of topics in distinguished manner to enhance customer engagement.

Role required: sp_admin

Application scope: Employee Center

Assign various topic templates based on the content after you create or clone a new topic page. For more information, see Create and edit a page using the Service Portal Designer.

Nota:

It is advised to clone a topic page and make the required modifications instead of creating one.

This would ensure consistency among the topic pages.

Navigate to Service Portal > Pages.
Select the topic page template you have created.
To make Category available on the page, right-click and navigate to Configure > Form Layout to make Category visible, which is by default inaccessible.

Figura 1. Category visibility setting
Add Category to the Selected list and Save.

Figura 2. Category field in selected list

Nota:
It is essential to set the Category to Taxonomy. Only the templates set to Category, Taxonomy are visible in the topic form template list.