---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Tokens in Proactive Prompts

# Tokens in Proactive Prompts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Token placeholders indicate the data that will be replaced during runtime.
When creating a signal, the message displayed to the user is written in the Single record display and Multiple record display fields. Use tokens in these messages to indicate data that will be replaced dynamically during
runtime. For example, the message "Hey ${receiving_user}, looks like ${user_count} members in your team haven't taken PTO in the last quarter" will be displayed as "Hey Abel Tuter, looks like 2 members in your team haven't taken
PTO in the last quarter".

## Types of Tokens {#proactive-prompts-tokens__section_sn2_2cg_vvb}

* receiving_user: Name of the recipient of the prompt.
* user_name: Name of the employee.  
  Nota:  
  If the recipient is the manager and only one employee under that manager qualifies for the signal, use the employee's name directly with this token.
* user_count: Count of employees under the manager that qualify for the signal.
* item_count: Count of records belonging to the employee that qualified the signal.
* item: If only one record belongs to the employee that qualifies the signal, the value in the Display field of the data source is stored in this token.
* score: The score used in the threshold evaluation.
{#proactive-prompts-tokens__ul_orf_fcg_vvb}  
Nota:  
\* indicates that tokens can only be used when the Collect records field is selected. {#proactive-prompts-tokens__table_pp3_jxb_svb__entry__4}

| Data source type | Persona | Tokens (Single record) | Tokens (Multiple records) |
|-|-|-|-|
| Simple | Manager | None | receiving_user, user_count |
| Aggregate as count | Manager | receiving_user,item_count, user_name | receiving_user, user_count |
| Aggregate as none | Manager | receiving_user,item_count, user_name | receiving_user, user_count |
| Script | Manager | receiving_user,item_count\*, user_name | receiving_user, user_count |
| Performance Analytics Indicator | Manager | receiving_user,score, item_count\*,user_name | receiving_user, user_count |
| Simple | Employee |   |   |
| Aggregate as count | Employee | receiving_user,score, item\* | receiving_user, item_count |
| Aggregate as none | Employee | receiving_user, score, item\* | receiving_user, item_count |
| Script | Employee | receiving_user, score, item\* | receiving_user, item_count\* |
| Performance Analytics Indicator | Employee | receiving_user, score, item\* | receiving_user, item_count\* |
[Tabela 1. Tokens for prompt templates]

{#proactive-prompts-tokens__table_pp3_jxb_svb}
**Referência relacionada**   

* [Components installed with Proactive Prompts](https://servicenow-prod.fluidtopics.net/hAvM_zG3If57eBiZhwHcmQ "Several types of components install with the activation of the Proactive Prompts application, including user roles and tables.")
* [Types of data sources in Proactive Prompts](https://servicenow-prod.fluidtopics.net/le38ysEOvdXs1PBTfzhzeQ "Data sources are the different type of data retrieving methods from data tables in Proactive Prompts.")
* [Actions and action groups in Proactive Prompts](https://servicenow-prod.fluidtopics.net/mItXjZ61F8WRqN7i8Q3NLQ "Actions provide the user the ability to act on the prompt.")
* [Signal data source form](https://servicenow-prod.fluidtopics.net/Opaztinh29nTiSdPJjeVhg "Form to create a data source for the signal.")
* [Signal configuration form](https://servicenow-prod.fluidtopics.net/jQyqIvvQyCRGg8FJ8f~uDQ "Form to create a signal in Proactive Prompts.")