---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Explore Now Assist for Employee Experience {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

With the Now Assist for Employee Experience application, your employees can use Now Assist in Virtual Agent to quickly check the status of their work through conversations.

## Now Assist for Employee Experience overview {#explore-now-assist-for-emp-exp__section_ir1_ymj_52c}

Your employees can use the Now Assist in Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog task.

The Now Assist for Employee Experience enables your employees to check the following options:

My Tasks
:   An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the Now Assist in Virtual Agent shows the details of the tasks and lets them open a task for more information by using the Task center.  
    The Now Assist for Employee Experience supports the following tasks by default:

    * HR tasks like submitting a catalog request
    * Survey tasks
    {#explore-now-assist-for-emp-exp__ul_yyl_khn_1fc}

    An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The Now Assist in Virtual Agent also enables an employee to take a survey with the chat survey task.

    For example, a manager can chat with Now Assist in Virtual Agent by entering queries like <kbd class="ph userinput">Show me my tasks</kbd>, <kbd class="ph userinput">Show me my pending tasks</kbd>, <kbd class="ph userinput">Show me my assigned tasks</kbd>, <kbd class="ph userinput">Show me my open tasks</kbd>, or <kbd class="ph userinput">Show me my tasks due today/due this week/due later/due soon</kbd>.

My Approvals
:   An employee can check the approvals that are assigned to them.
:   The employee's manager can directly approve or reject an approval. Depending on the query, the chat lets a manager approve or reject a task directly.  
    The Now Assist for Employee Experience supports the following approvals by default:

    * Catalog request approvals
    * Change request approvals
    * KB article approvals
    {#explore-now-assist-for-emp-exp__ul_vhp_whn_1fc}
:   For example, a manager can enter a query like <kbd class="ph userinput">Show me my approvals</kbd>, <kbd class="ph userinput">Show me my approvals due today</kbd> or something similar.

## Summarization for approvals {#explore-now-assist-for-emp-exp__section_xvq_5y2_ngc}

Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly.

For more information, see [Activate Now Assist for Employee Experience skills](https://servicenow-prod.fluidtopics.net/~FMGShdpPCOzFbvkNWVEfw "You can activate the Now Assist for Employee Experience skills..").

## Expanded Now Assist search {#explore-now-assist-for-emp-exp__section_q3l_gnv_hhc}

When you search on topic pages and expand the search, the default search changes to Now Assist search.

## Check Company news and events {#explore-now-assist-for-emp-exp__section_fq5_cnf_jgc}

Employees can check their latest company news and upcoming events. The AI Agent in the Now Assist in Virtual Agent displays a list of latest news and any planned events in the company.

For more information about the AI agent, see [Company News \& Events AI Agent](https://servicenow-prod.fluidtopics.net/o2yFvZX5Sm_xJfErBuVp9g "Use this agent to enable users to check their company-related latest news and upcoming events.").

## Learn more about the Now Assist journey {#explore-now-assist-for-emp-exp__section_u3l_4hk_3hc}

* Get an overview of the Now Assist framework.
* Discover the Now Assist panel.
* Explore the Now Assist skills available.
* Activate and configure a Now Assist skill using the Now Assist Admin console.
* Analyze and monitor Now Assist skill usage and performance.

{#explore-now-assist-for-emp-exp__ul_v3l_4hk_3hc}  
For more information about an agentic workflow and activating the required components, see the following topics:

* [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Modify an AI agent](https://www.servicenow.com/docs/access?context=modify-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Implement access control in Now Assist AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
{#explore-now-assist-for-emp-exp__ul_qrg_bgk_3hc}
* **[Supporting information for Now Assist for Employee Experience](https://servicenow-prod.fluidtopics.net/6ladA~HBlggl8QnWFDXiTA)**   
  Get a quick overview of the key information related to the Now Assist for Employee Experience.

**Tópicos relacionados**   

* [Configuring Now Assist Admin features](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Overview tab in Now Assist Admin](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
*