---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure HR AI voice agents

# Configure HR AI voice agents {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable employees to complete tasks, resolve issues, and access information through a conversational experience.

## Antes de Iniciar

Role required: sn_voice_aia.admin or sn_hr_voice_aia.admin  
Install the following plugins:

* Now Assist for HR Service Delivery (HRSD) plugin \[sn_hr_gen_ai\]
* Now Assist Voice \[sn_voice_aia\]
* HR Voice AI Agents \[sn_hr_voice_aia\]
{#configure-voice-agents__ul_fhx_qfp_ngc}

## Procedimento

1. Follow the steps to [Create an AI voice assistant](https://www.servicenow.com/docs/access?context=create-an-ai-voice-service&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
2. Activate the HR AI voice agents.
   1. Navigate to AllAI Agent StudioCreate and manage and select the AI agents tab.
   2. Filter the agents by `Application is HR AI Voice Agents`.

   For more information on the HR-specific agents, see [HR AI voice agents](https://servicenow-prod.fluidtopics.net/tUifVJ36HcYbStW1ExHhSg "Employees use HR Voice AI agents to perform HR-related tasks such as creating new cases, checking case status, and requesting time off, through real-time voice interactions.").
3. For the following AI voice agents, perform these additional configuration steps.

   | AI agent | Steps |
   | HR Case assistant | 1. Navigate to AllAI SearchAI Search IndexIndexed Sources. 2. Locate and open HR Case. 3. Select Index selected tables. {#configure-voice-agents__ol_gc2_5cp_3hc} |
   | Employee Details Updater, Employee Holiday Calendar Retrieval, Employee Holiday Calendar Retrieval, Time off Requester | 1. Install the Oracle plugins: * sn_oracle_hcm_spk (4.1.1 or later) * sn_hr_oracle_hcm (1.0.10 or later) * sn_hr_integr_fw (3.8.1 or later) * sn_hr_oracle_adv (1.2.1 or later) * com.glide.hub.integrations.enterprise 2. Follow the steps to [Set up the Oracle HCM Cloud spoke](https://www.servicenow.com/docs/access?context=set-up-the-oracle-hcm-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) {#configure-voice-agents__ol_csm_vcp_3hc} |
   |-|-|

   {#configure-voice-agents__choicetable_skr_2cp_3hc}

## O que Fazer Depois

Assign roles to admins and users to grant them access to Voice features. See [Components installed with voice](https://servicenow-prod.fluidtopics.net/zuPGnDIZdv68ROgq0iyQpw "Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.").
**Conceitos relacionados**   

* [HR AI voice agents](https://servicenow-prod.fluidtopics.net/tUifVJ36HcYbStW1ExHhSg "Employees use HR Voice AI agents to perform HR-related tasks such as creating new cases, checking case status, and requesting time off, through real-time voice interactions.")