---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create associated tickets from an HR case

# Create associated tickets from an HR case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

From an HR case that is the primary ticket of a universal request, create tickets for
another department and associate them to the same universal request as the HR case. This
feature enables agents from various departments to collaborate and work on their tickets in
parallel. It also enables organizations to trace back efforts against a single universal
request.

## Antes de Iniciar

Role required: sn_hr_core.case_writer

Logged in user is
the member of the Assignment group or Assigned to fields.

## Procedimento

1. Open an HR case.
2. Click Create Associated Ticket.
3. In the Create Associated Ticket dialog box, provide the following details:  
   {#associate-tickets__table_asr_wt3_ztb__entry__2}

   | Field | Description |
   |-|-|
   | Department | Department for which you want to create a ticket. |
   | Short description | Purpose of creating the ticket. |
   | Description | More details pertaining to the ticket. |
   | Work notes | Updates that you want to share with the department for which you are creating the ticket. |
   [Tabela 1. Form fields for creating an associated ticket]

   {#associate-tickets__table_asr_wt3_ztb}
4. Click Create.  
   A ticket is created for another department. This ticket is automatically tied to a universal request and appears in the Associated Tickets related list in a universal request.
{#associate-tickets__steps_pg1_1t3_ztb}