---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Sync with service provider

# Sync chemical information with the 3E database {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can sync details of chemicals, such as hazard identification, chemical ingredients, and others, with the 3E database to ensure that current information is accessible.

## Antes de Iniciar

The 3E credentials must be configured in the application registry for the sync with the service provider to process successfully. For more information, see [Configure the application registry for the 3E Service Provider](https://servicenow-prod.fluidtopics.net/9prkFPIo8wrLeC6Sb0dNyA "Configure 3E integration with Health and Safety Environmental Management to retrieve current chemical data.").

Role required: admin

## Procedimento

1. Navigate to AllHealth and SafetyHealth and Safety Workspace.
2. In the primary navigation, select Environmental Management icon.
3. In the Chemical list, select All and the select a chemical record.
4. On any of the related lists, select the ![more actions icon]() icon.
5. Select Sync with service provider.
6. In the dialogue box, select the Confirm button.

## Resultado

The Service provider requests related list of the chemical record, displays the request submitted to sync the record with 3E with the status as Work in progress.

## O que Fazer Depois

* Depending on the request, the data from 3E can be instantly available or it can take up to 30 days to obtain. When the data is available, the service provider request will be marked as Complete by 3E. Once the request is completed by 3E service provider, the fields in the record are automatically updated.
* If there are any error or status message from 3E system (for example, for synchronization issues), the error message is added to the activity stream of the service provider request. If 3E service provider cannot locate the chemical data or metadata, the 3E staff manually intervenes and send messages that appear in the activity stream.
{#hs-sync-chemical-data-with-3E__ul_tl1_xx5_yhc}