--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Exploring Agent Workspace for HR Case Management # Exploring Agent Workspace for HR Case Management {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Use Agent Workspace for HR Case Management to manage your employee HR requests from one place. ## Agent Workspace for HR Case Management home page {#agent-ws-hr-case-mgmt-exploring__section_sc3_5bd_dcc} The Home page is the starting point in exploring Agent Workspace for HR Case Management. On the left hand side you will see a list of icons. You can access these icons from any screen. The Home page shows high priority cases, cases at risk for violating service level agreements (SLA), and cases with recent changes. {#agent-ws-hr-case-mgmt-exploring__table_ymb_jw3_gvb__entry__3} | Number | Agent workspace elements | Description | |-|-|-| | ![HR Agent Workspace Home page callout 1]() | Home icon | The Home page provides you with an overview of your work at a glance. It provides you with information that can help you decide what you should act on first, like HR cases and items that affect your team. | | ![HR Agent Workspace Home page callout 2]() | Learning icon | Learning helps you explore and manage coursework, view course activity and history, and engage with career development content through customizable catalogs from various sources. | | ![HR Agent Workspace Home page callout 3]() | Lists icon | The lists provide you with a view into all HR cases. You can filter and sort by what is relevant to you. Select to view a list of HR cases, interactions, HR tasks, and more. For more information, see [Lists in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/JAujIQMKiZfDno26WRR6Pg "Lists are an easy way of accessing cases under various categories. For example, you can quickly get a list of HR cases in lifecycle events or cases related to payroll."). | | ![HR Agent Workspace Home page callout 4]() | Analytics Center | The Analytics Center provides an overview of your most important dashboards and data visualizations along with a place for you to ask questions about analytics. For more information, see [Platform Analytics overview](https://www.servicenow.com/docs/access?context=analytics-center&version=australia&pubname=australia-now-intelligence&ft:locale=en-US). | | ![HR Agent Workspace Home page callout 5]() | Calendar icon | Use the Calendar to see work schedules and assignments, add personal events or shift swap requests or approvals. | | ![HR Agent Workspace Home page callout 6]() | Tabs | Tabs display lists, HR case numbers, and the Add icon. If you hover on an HR case number, you can quickly see more details related to a case, for example, the description of the case, HR Service and Subject person. When you have multiple tabs open, you can only see the case number on the tab by default. However, you can also configure the information you want to be displayed on the tab. For more information, see [Customize tab label in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/ghgdMPx3HmdsG0Y1DnYlBQ "Change the tab title for the HR Cases, in Agent Workspace for HR Case Management, based on any of the case field values enabling you to see more details on the tab when multiple tabs are open."). | | ![HR Agent Workspace Home page callout 7]() | Add icon | Select to instantly create one of the following: * Create HR case. For more information, see [Create a case in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/0RdlgNnFTELB47csZxI75Q "Create a new HR case in Agent Workspace for HR Case Management."). * Create interaction. An interaction is when an employee contacts an HR agent and you want to ensure the interaction is documented and captured. For more information, see [Using interactions in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/hAKJDzTHcGcwPX24xTBDYA "Use interaction records to create an HR case or reference employee information to decide to create a case or request from different types of employee communications."). {#agent-ws-hr-case-mgmt-exploring__ul_lxk_lz4_1cc} | | ![HR Agent Workspace Home page callout 8]() | Overview | Displays a graphical representation of the data based on the overall HR cases. Use this dashboard to understand the cases that need priority or the SLA (Service Level Agreement) status, general information and announcements, etc. | | ![HR Agent Workspace Home page callout 9]() | My team | Displays a graphical representation of the data related to the teams you belong to. Use this tab to understand the cases assigned to the team that need priority or the SLA status. | [Tabela 1. Agent Workspace home page callout descriptions] {#agent-ws-hr-case-mgmt-exploring__table_ymb_jw3_gvb} ## My team {#agent-ws-hr-case-mgmt-exploring__section_epd_ybd_dcc} Information related to the teams your HR agents belong to display in the My team section. The bottom of the landing page provides company information, links, and tools available. This section is part of Content Delivery. For more information, see [Portal content](https://servicenow-prod.fluidtopics.net/81rAkhVlpJteTgNUMNfTww "The Content Library is your one-stop location for creating and publishing a variety of content types to appear on the employee portal.").