---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Auto determination of assignment group in Agent Workspace for HR Case Management

# Auto determination of assignment group in Agent Workspace for HR Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Auto determine the assignment group for a case in Agent Workspace for HR Case Management.
Enable an HR agent to transfer the case to the correct assignment group rather than having to
spend significant time manually identifying groups for the HR cases.  
Importante:  
This feature is available with the HR Professional and HR Enterprise packages when you activate Agent Workspace for HR Case Management and Predictive Intelligence applications. If you do not want to use this feature, disable the sn_hr_core.case_auto_assignment system property.  
After a case is created, the Auto Assignment Group for HR Cases solution definition auto determines the assignment group from the Short description, Description, Opened for Title, Opened for Location Name, HR service of the case. The appropriate assignment group for the case is displayed in a banner.  
Importante:  
The banner is not displayed if:

* You have manually assigned the case to an assignment group.
* The assignment group is not identified for the case.
* The case is not in the ready or draft state.
{#hr-agent-ws-auto-assign-grp__ul_n2d_fzt_2jb}

## Auto training the predictive model {#hr-agent-ws-auto-assign-grp__section_jyc_kbt_5lb}

By default the Auto Assignment Group for HR Cases solution definition is configured and the predictive model is auto trained when all the following conditions are met:

* The Human Resources Scoped App: Workspace (com.sn_hr_agent_workspace) plugin is installed.
* The Predictive Intelligence (com.glide.platform_ml) plugin is installed.
* There are 10000 records of HR case study matching the filters defined in the solution definition.
* The glide.platform_ml.auto_training.enabled system property is set to true.

{#hr-agent-ws-auto-assign-grp__ul_fpg_r1t_5lb}  
Nota:  
Auto training does not happen if any one of the preceding conditions is not met. In such a case, [Manually train the HR predictive model](https://servicenow.com/docs/bundle/vancouver-employee-service-management/page/product/human-resources/task/hr-predictive-intelligence-train.html). Navigate to the HR AI configuration module, open the Case Assignment group record, and map the manually configured solution definition.
**Conceitos relacionados**   

* [Auto determination of HR service in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/jIDIzSXKA5A9525JiEeYDw "Auto determine the correct HR service for a case in Agent Workspace for HR Case Management. Enable an HR agent to transfer the case to the appropriate HR service rather than having to spend significant time manually triaging cases to appropriate HR services.")
* [Display similar closed cases in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/VUa0_dW9548Xozb7EZJpzQ "Help an HR agent resolve the current case by displaying similar closed cases.")