---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure an HR service for a journey

# Configure an HR service for a journey {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a corresponding HR service so that the lifecycle event can be requested for
service as part of an employee's journey.

## Antes de Iniciar

Role required: sn_hr_core.admin

## Por Que e Quando Desempenhar Esta Tarefa

HR services are the requests and assistance an HR organization provides its employees, and
they are the starting point for HR case creation. You must create an HR service for a lifecycle
event so that it can be requested for service. To learn more about HR services, including
whether to make an HR service available for internal use only or for employee self-service, see
[HR services](https://servicenow-prod.fluidtopics.net/_5hlEAPR22IiqNa7z7cD7g "HR services are the requests and assistance an HR organization provides its employees, such as benefits enrollment, direct deposit setup, and requests for relocation assistance.").

## Procedimento

1. Navigate to AllHR AdministrationHR ServicesHR Service Configuration.
2. Click New.
3. On the HR Service form, provide the following field values.  
   {#configure-hr-service-for-journey__table_y3w_hmd_qhb__entry__2}

   | Field | Value |
   |-|-|
   | Fulfillment type | Set the value to <kbd class="ph userinput">Journey</kbd>. |
   | Lifecycle event type | Select the Lifecycle event you want to fulfill the HR service. |
   | Journey configuration | Select the Journey designer journey you want to associate with the Lifecycle event. |
   | COE | Select the COE you want the HR service to be categorized under. Nota: An HR service for a Lifecycle event can be associated with any HR Center of Excellence (COE). |
   [Tabela 1. HR Service form]

   {#configure-hr-service-for-journey__table_y3w_hmd_qhb}  
4. Fill in the other fields on the form, as appropriate.  
   For further details on the form fields, see [Configure an HR service](https://servicenow-prod.fluidtopics.net/wJlSpcmNBO7UKiYsv9M4OQ "Create or modify an HR service to define the request to fulfillment process for that case type. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers.").
5. Click Submit or Update.
{#configure-hr-service-for-journey__steps_xyw_z4g_c5b}
**Tópico anterior:** [Configure an HR service for a lifecycle event](https://servicenow-prod.fluidtopics.net/892nZ8K0gYxU3aDy4lzTQQ "Create a corresponding HR service so that the lifecycle event can be requested for service. For example, the lifecycle event for New Hire Onboarding has a corresponding HR service also named New Hire Onboarding. When an HR case for that HR service is created, the HR case will be fulfilled by the associated lifecycle event.")  
**Próximo tópico:** [Using the Test Activity Sets tool for a lifecycle event activity set](https://servicenow-prod.fluidtopics.net/ACsVpaXvdrSwH~Etn3~sCg "Use the lifecycle event test tool to thoroughly test a lifecycle event before launching it.")