---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure an approval

# Configure an approval {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a service activity that is an approval. Approvals require one or more users
to approve the case before it can proceed.

## Antes de Iniciar

Role required: sn_hr_core.admin

## Procedimento

1. On the Service Activity form, set the Activity type field to <kbd class="ph userinput">Approval</kbd>.
2. Fill in the fields on the form, as appropriate.  
   {#configure-approval-to-fulfill-hr-service__table_cbs_4ml_mfb__entry__2}

   | Field | Description |
   |-|-|
   | Activity type | Set the value to Approval. |
   | Name | Name of the service activity. |
   | Missing any approver | Select one of the following actions for when any approver is missing: * Select replacements * Skip missing * Close incomplete {#configure-approval-to-fulfill-hr-service__ul_qgf_m2d_4fb} |
   | Missing all approvers | Select one of the following actions for when all approvers are missing: * Select replacements * Close incomplete {#configure-approval-to-fulfill-hr-service__ul_ovm_m2d_4fb} |
   | Wait for | Select one of the following actions for when an approval is completed: * Anyone to approve * Everyone to approve * First response from anyone {#configure-approval-to-fulfill-hr-service__ul_jnt_q2d_4fb} |
   | On rejection | Select one of the following actions for when an approval is rejected: * Allow resubmit of approvals Nota: When an approval is rejected, the Assigned to user for the case can submit another request for approval with work notes or comments. See [Resubmit an HR case for approval](https://servicenow-prod.fluidtopics.net/EaU6BUh~uyCBLxqHefOE~Q "HR cases that are rejected can be resubmitted for approval. Resubmitting a rejected case alleviates having to recreate a new case."). * Close incomplete {#configure-approval-to-fulfill-hr-service__ul_tqf_r2d_4fb} Nota: To reject an approval, users should have the HR case writer \[sn_hr_core.case_writer\] role. |
   | Parent HR service | This field is automatically set to the parent HR service. |
   | Order | Order number for when the service activity is made available. Lower numbered service activities are made available before higher numbered service activities. Nota: * The current service activity must be closed, completed, accepted, or rejected before the next service activity is made available. * Service activities with identical order numbers are made available at the same time. {#configure-approval-to-fulfill-hr-service__ul_gqq_2dd_4fb} |
   | Approvers from case | User fields from the HR case to approve the task. |
   | Approver users | Users to approve the task. |
   | Approver groups | Groups to approve the task. |
   [Tabela 1. Service activity form fields and descriptions]

   {#configure-approval-to-fulfill-hr-service__table_cbs_4ml_mfb}
3. Click Submit or Update on the Service Activity form.
4. Click Update on the HR Service form.