---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configure Advanced Work Assignment for Legal Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the Advanced Work Assignment for Legal Service Delivery.

## Configuration overview {#lsd-awa-configure-landing__section_qyl_1rm_xyb}

[Activate Advanced Work Assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/TcK18H95K66kmv5i6iD0eA "You can activate the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) for Legal Service Delivery if you have the admin role.")
:   Activate the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) for Legal Service Delivery if you have the admin role

[Set up Advanced Work Assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/fLYQxNM9FEum49lG2~8jOA "Configure various components, such as service channels, work item queues, and assignment rules that determine how a legal request should be routed to an agent.")
:   Configure various components, such as service channels, work item queues, and assignment rules that determine how a legal request should be routed to an agent.

Activate [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)
:   If you are going to use skill determination rules to map a skill to an legal request, activate Skills Management \[com.snc.skills_management\].  
    Nota:  
    If you're using skill management, ensure you have the right subscription.