---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Generate Q\&A search results

# Generate search results using Q\&A Genius Results in Now Assist for Legal Service Delivery (LSD) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Generate actionable search results from knowledge article results in Legal Counsel Center, Employee Center, and global search by using Q\&A Genius Results in Now Assist for Legal Service Delivery (LSD).

## Antes de Iniciar

For Legal Counsel Center, Q\&A Genius Results is activated by default when you install and activate AI Search and Now Assist for Legal Service Delivery (LSD).

For global search and Employee Center, you must enable Q\&A Genius Results manually. For more information, see [Enabling Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=enabling-now-assist-qa-grs&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [Enable Now Assist genius results](https://servicenow-prod.fluidtopics.net/DQld1gFauUALnfp811mC6w "Enable the Now Assist in AI Search setup to use Now Assist genius results.").

Ensure you have configured the Q\&A Genius skill. For more information, see [Configuring Q\&A Genius Results in Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/4ohcxaBIrtN9Yt81SpJOKQ "By using Q&A Genius Results in the Now Assist for Legal Service Delivery (LSD) application, you can quickly find the most optimal information in Employee Center, Legal Counsel Center, and global search.").

For more information on the other supported search engines, see [Search in Legal Service Delivery](https://servicenow-prod.fluidtopics.net/aBp7LjH1VUSQ3pG7xzSwJQ "Legal Service Delivery supports multiple search engines that helps you quickly find the most optimal information in the Legal Counsel Center and Employee Center.").  
Role required:

* sn_lg_ops.legal_fulfiller for Legal Counsel Center
* sn_lg_ops.legal_user for Employee Center
* No specific role is required to access global search.
{#now-assist-lsd-use-genius-result__ul_hqb_tbf_b2c}

## Procedimento

1. Navigate to the workspace through either the Legal Counsel Center, Employee Center, or Global Search.  

   | Option | Description |
   | Legal Counsel Center with the sn_lg_ops.legal_fulfiller role | Navigate to AllLegal RequestLegal Counsel Center. |
   | Employee Center with the sn_lg_ops.legal_user role | Navigate to AllEmployee Center |
   | Global search | Navigate to landing page of a ServiceNow instance. |
   |-|-|

   {#now-assist-lsd-use-genius-result__choicetable_vvd_bng_hxb}
2. In the Search field, enter your query.

## Resultado

With your search results, you also see an answer card with a topic snippet and an answer snippet extracted from a single knowledge article. You can view the full article directly from the answer card.