---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create and assign a workplace case with Smart Assessment

# Create and assign a workplace case with Smart Assessment {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Workplace managers create a workplace case and assign it to workplace agents for various service requests such as cleaning, maintenance, or inspection tasks. When a case is moved to a specific state (for example, Work in
Progress) and meets the configured trigger conditions, a smart assessment instance is automatically created and attached to the case.

## Antes de Iniciar

Role required: sn_wsd_case.manager

## Procedimento

1. Navigate to AllWorkplace Case ManagementWorkplace Cases.
2. Select All to view all the workplace cases.
3. Select New.
4. On the form, fill in the fields.  
   {#create-a-workplace-case-with-smart-assessment__table_jhn_413_d3c__entry__2}

   | Field | Description |
   |-|-|
   | Workplace service | The workplace service that matches your configured smart assessment trigger. |
   | State | The state of a workplace case. Select the state to Work in Progress. |
   | Assigned to | The Workplace agent who will complete the smart assessment. Select the agent from the list. |
   | Requested for | The user on whose behalf the service is being requested. |
   [Tabela 1. Workplace cases form]

   {#create-a-workplace-case-with-smart-assessment__table_jhn_413_d3c}
5. Specify other field details.  
   For more information, see [View and track workplace cases](https://servicenow-prod.fluidtopics.net/R3xe5gD~Sdonim5qNsXWUA "View and track open, closed, and unassigned workplace cases.").
6. Select Submit.  
   If the case matches the trigger conditions, a smart assessment instance is automatically created and the assessment is attached to the workplace case.