---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR PIWB template: Predict knowledge gaps and insights

# HR PIWB template: Predict knowledge gaps and insights {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the classic template that walks you through setting up a machine learning model to automate the discovery of knowledge gaps and recommend insights into improving knowledge by demand.

## Antes de Iniciar

Role required: sn_piwb_hr_content.admin

## Procedimento

1. Navigate to AllPredictive Intelligence WorkbenchUse CasesCreate New from Templates.
2. From the templates list, go to Similar HR cases with knowledge gap template and click Start.  
   A pop-up with model name appears. This use case is handled in the classic Predictive Intelligence. You will be taken there to complete setup. You can perform the following steps:
   1. Ensure you click View product documentation for setting up this use case to review the instructions on how to configure the solution definition.  
      Nota:  
      Ensure you review and understand the documentation for creating the solution definition.
   2. Click Take me there to get started with the solution definition.
   {#hr-piwb-kb-gaps-insights__ul_hqv_g34_2qb}  
   Machine Learning Solutions landing page appears.Figura 1. HR ML use cases
3. Go to Similarity and click Configure.  
   The solution definition appears.
4. On the form, verify the default field values and customize the solution as required.
{#hr-piwb-kb-gaps-insights__steps_vys_jpn_qlb}

## Resultado

When the configuration is complete, machine learning algorithm provides various Knowledge Management capabilities, such as similar articles and knowledge demand insights.

## O que Fazer Depois

You can verify the integration status from HR AdministrationHR AI ConfigurationsSolution definition. The use case is now mapped to the selected solution definition.
**Tópicos relacionados**   

* [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Get started with Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&section=get-started-predictive-intelligence&ft:locale=en-US)