Upgrade to Employee Center Pro from Employee Service Center (HR)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Migrate to the Employee Center Pro portal to provide employees with a unified portal and content experiences.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Employee Center is delivered to all customer as a default application, and Employee Center Pro is a licensed application and must be separately installed. For more information, see Install Employee Center Pro.
    Nota:
    If you are an existing customer using Employee Service Center, to experience the enhanced content experience capabilities, you must update to the latest Employee Center Pro application from ServiceNow Store. For more information on the installation steps, see Install Employee Center Pro.

    Procedimento

    1. Install Employee Center Pro to get the latest features.
    2. Navigate to System Definition > Fix Scripts.
      Nota:
      Run the Fix Scripts only if you want to reset the existing portal home page and the topic pages to the default Employee Center home page.
    3. Ensure your application scope is set to Employee Center Core.
    4. Click open the Employee Center Easy Install fix script.
    5. On the line "var runManually = false", change the value false to true.
    6. Run the fix script.
    7. Clone taxonomy for employee content.
    8. AI Search for Curated Experiences
    9. Configure My Active Items widget.
      For more information, see My active items widget configuration.
    10. Configure Quick Links.
      For more information, see Quick links.
    11. Configure the portal footer.
      For more information, see Footer configuration.

    Resultado

    This upgrades the Employee Service Center with the latest Employee Center Pro themes and capabilities.