---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use extension points for skill prediction in Workforce Optimization for HR

# Use extension points for skill prediction in Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use scripted extension points to customize skill prediction for tasks.

## Antes de Iniciar

The Skill Recommendation extension point is included with the Skill Recommendation (com.snc.sre) plugin.

Role required:
sn_hr_wfo.admin

## Por Que e Quando Desempenhar Esta Tarefa

You can create multiple implementations for each extension point and provide an order
number for each implementation. The implementation that has the lowest order number
is executed.

## Procedimento

1. Navigate to AllSystem Extension PointsClient Extension Points.
2. From the Extension Points list, select Skill Recommendation (sn_sre.SkillPredictionAPI).
3. Do one of the following:  
   * To create a new skill recommendation implementation, click Create Implementation.
   * To modify an existing implementation, from the Implementations related list, select a class.
   {#use-extension-points-skill-wfo-hr__ul_ufl_sxx_glb}
4. Modify the script as required.
5. Click Update.
{#use-extension-points-skill-wfo-hr__steps_phb_fsm_wlb}