---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Recommended Actions for HRSD {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Recommended Actions for HRSD provides real‑time, actionable guidance, and relevant resources that help HR agents speed up case resolution.

## Recommended Actions for HRSD overview {#explore-recommended-actions-hrsd__cf-exploring-parent-overview}

HR Agents can access Recommended Actions in HR Agent Workspace by selecting the Recommendations icon ( ![Recommendations icon]()) in the contextual side panel of an HR case. The following details are displayed:

* Relevant KB articles and similar cases in the context of the current case.
* Suggestion to add an approval to the case whenever needed. For more details, see [Use recommended actions](https://servicenow-prod.fluidtopics.net/Vd9XAFSGLmwlX0GrOP5xZg "Provides real‑time, actionable guidance, and relevant resources that help HR agents speed up case resolution.").

{#explore-recommended-actions-hrsd__ul_tqr_k3b_13c}

## Recommended Actions for HRSD workflow {#explore-recommended-actions-hrsd__cf-exploring-parent-workflow}

The workflow for Recommended Actions for HRSD includes the HR Case Context. Use the context to find and use the recommendations in Agent Workspace for HR Case Management.