---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Conversational intake for COI

# Submit COI request using Now Assist conversational intake {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Submit Conflict of Interest (COI) requests through natural language conversations.

## Antes de Iniciar

Role required: sn_lg_ops.legal_user

## Por Que e Quando Desempenhar Esta Tarefa

Legal Conflict of Interest (COI) enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. You can submit COI requests using any of the following methods in the Employee Center:

* COI intake form.
* Conversational intake interface from the Now Assist in Virtual Agent.

{#now-assist-lsd-convi__ul_acz_fql_g3c}This topic describes how to submit a COI request using the conversational interface. The conversational intake functionality is available only when you have installed and configured Now Assist for Legal Service Delivery (LSD) that is a paid application.

For more information on how to submit a COI request using Employee Center intake form, see [Submit COI request form Employee Center](https://servicenow-prod.fluidtopics.net/hYmNoQSYdsYeVUusKO6tTw "Submit a request to obtain the legal clearance before you involve in any activity that might pose a risk of potential conflict with the primary employer duties.")

## Procedimento

1. Navigate to AllEmployee Center.
2. Select the Now Assist panel icon (![Now Assist Panel icon]()).
3. Enter a message in the chat to indicate that you want to report disclose a conflict of interest.  
   Example: I need to disclose an employment opportunity for Acme, a for-profit services company, for an 18-month starting 2026-04- 01 and ending 2027-09-30. The organization is not family-owned. My role will involve providing technical services on a project basis.

4. The message is analyzed and you are presented with suggestions, including an option to initiate a COI request.  
5. Select Get started.  
   Relevant follow-up questions are prompted to gather additional details.
6. Respond to the follow-up questions with the relevant details.  
   After all relevant details are gathered, a summary is displayed with an option to submit the request.

7. Review the summary and select Submit when the details are as required.  
   The request is submitted and you can view it from the Employee Center. The system evaluates the COI request to determine risk. Low‑risk requests are auto‑approved, while medium‑ and high‑risk requests are routed for approval.

   For more information, see [Approve or reject a conflict of interest disclosure request](https://servicenow-prod.fluidtopics.net/ZhecRRSNBlciJpU1bcrkhA "Approve or reject a conflict of interest disclosure request assigned to you or a legal user group of which you're a member.")

## Resultado

When an employee submits a COI disclosure the risk assessment utility evaluates the submission against a set of predefined risk factor . Each risk factor contributes to an overall risk score, which determines the risk level
(Low, Medium, or High) and the corresponding approval routing. The risk level determines whether the request needs approval or can be auto-approved. For more information in how to manage COI requests, see [Approve or reject a conflict of interest disclosure request](https://servicenow-prod.fluidtopics.net/ZhecRRSNBlciJpU1bcrkhA "Approve or reject a conflict of interest disclosure request assigned to you or a legal user group of which you're a member.").