---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add parameters to be defined in the formula

# Add parameters to be defined in the formula {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add parameters to be defined in the formula to calculate agent count per hour in a
day.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllWorkforce Optimization for HRDemand ForecastFormula Parameters.
2. In the Name field, enter a name for the parameter.
3. Do one of the following:  
   * If you need to add a value to be calculated for the formula, in the Value field, enter a value.
   * If you want to use the performance analytics score card API or a custom API, select Advanced, and add a script.

   {#add-formula-parameters-wfo-hr__ul_esx_qhr_bwb}The Average Case Work Time and Average Chat Work Time forecast parameters provided by default are examples of how you can use scripts to add the parameters. For a list of parameters provided by default, see [Components installed with Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/AjzdkmBhrSaF3bUo2g3F1g#components-installed-wfo-hr "Several types of components are installed with activation of Workforce Optimization for HR application, including user roles, key performance indicators (kpis), scheduled jobs, properties, and tables.").
4. Click Submit.