---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a corrective action

# Create a corrective
action {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a corrective action record for an ER case.

## Antes de Iniciar

Role required: sn_hr_er.case_writer

## Procedimento

1. Create a corrective action using one of the following options:  
   {#hr-er-corrective-actions__table_psv_hkk_jyb__entry__2}

   | UI | Steps |
   |-|-|
   | From Core UI | 1. Navigate to AllEmployee RelationsCases. 2. Select an ER case. 3. Scroll down to the related list and select the Corrective Actions tab. 4. Select New. {#hr-er-corrective-actions__ol_bbw_kkk_jyb} |
   | From the Agent Workspace for HR Case Management UI | 1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management. 2. Click the Lists icon (![HR Workspace Lists icon]()). 3. In the ER category, select an ER case. 4. Select More tabs. 5. Select the Corrective Actions tab. 6. Click New. {#hr-er-corrective-actions__ol_qbp_nkk_jyb} |
   [Tabela 1. Corrective action options]

   {#hr-er-corrective-actions__table_psv_hkk_jyb}
2. Fill in the form.  
   {#hr-er-corrective-actions__table_lnz_thb_blb__entry__2}

   | Field | Description |
   |-|-|
   | Number | The number identifying the corrective action record. The system automatically assigns the corrective action numbers and you cannot change it. |
   | HR case | The HR ER case number associated with the corrective action. Nota: If you access corrective actions from an HR ER case, the number automatically appears. |
   | Involved party | The person the corrective action is for. Click the Lookup using list icon ![Lookup using list icon]() and select from the list. |
   | Corrective action type | The corrective action for this ER case. Select from the list: * Verbal warning * Written warning * Suspension * Termination {#hr-er-corrective-actions__ul_ydc_pz1_nlb} |
   | Status | The status of the corrective action. * Draft * Ready * In progress * Completed {#hr-er-corrective-actions__ul_sxk_33c_nlb} |
   | Discussion date (yyyy-MM-dd) | Select the date of the corrective action discussion. |
   | Discussion held by | The lead user of the corrective action discussion. Click the Lookup using list icon ![Lookup using list icon]() and search for the person who led the discussion. |
   | Also present | Identifies other people that were part of the discussion. Click the Add me icon ![Add me icon]() to add yourself or the Unlock additional parties icon ![Unlock additional parties icon]() to add yourself or other people. |
   | Due date (yyyy-MM-dd HH:mm:ss) | The date and time the corrective action is complete. |
   | Description | Notes and information on the corrective action meeting. |
   [Tabela 2. Corrective Actions form]

   {#hr-er-corrective-actions__table_lnz_thb_blb}
3. Click Save or Submit.